Technology, Projects & Digital

Desktop Support Engineer – Level 2 Permanent Opportunity  Brisbane CBD  Our client is well known across the Energy sector for delivering first-class assets that are the foundation for transforming Queenslands energy system, playing a critical function in assisting Queensland to achieve its renewable energy goals and attain net-zero emissions. Requirements:  Minimum of 3 years of full-time experience in an information technology technical role Relevant qualification in Information Technology field Must be Brisbane based   Australian Citizen / Permanent Resident  The role:  The primary objective of this Desktop Support Engineer L2 role is to enhance the efficacy and reliability of our clients IT support structure. This role specifically focuses on addressing and resolving intermediate and building to complex technical issues. The Level 2 Helpdesk Engineer is tasked with troubleshooting and resolving problems involving cloud infrastructure, SaaS platforms, server systems, networks, and the corresponding hardware and software elements. The role involves a combination of technical expertise and communication skills to provide detailed support and guidance to end-users, ensuring a reduction in downtime and an improvement in user satisfaction. The Desktop Support Engineer L2 is integral to maintaining a responsive, secure, and functional IT environment that supports our clients operational needs and strategic objectives, thereby enabling efficient business processes and promoting innovation. Through providing advanced support and leveraging in-depth technical knowledge, the Desktop Support Engineer L2 ensures the organisation’s IT infrastructure remains robust and responsive to the evolving demands of the business. Required knowledge and skills: Involved in the configuration and ongoing support for cloud platform integrations, enhancing the organisation's cloud capabilities and resource flexibility. Supports the improvement of our clients Information and Cyber Security measures by participating in the development and refinement of security policies and practices. Takes a lead role in the administration and refinement of identity governance, permissions management, and role-based access control, securing and streamlining user access across systems. Drives process automation initiatives, identifying opportunities to enhance operational efficiency, reduce costs, and elevate the quality of service through innovative technological solutions. Ensures rapid response and effective resolution to service issues and requests, minimizing downtime and enhancing user satisfaction. Develops and maintains a comprehensive knowledge base, documenting critical information and solutions to support continuous learning and problem-solving within the IT team. Provides expert level 2 support for users, devices, infrastructure, and applications, serving as a key problem-solving resource within the IT structure. Assists with the comprehensive management of user accounts, including the processes of onboarding and offboarding, ensuring smooth transitions and secure access control. Supports the effective use of SharePoint through management of permissions, site collection administration, backup and restoration processes, and enforcement of policies and governance.

Are you passionate about leveraging data to drive business insights? My client, Directed Electronics, is seeking a talented Data Engineer to join their dynamic team. If you thrive in a fast-paced environment and are eager to contribute to cutting-edge projects, this opportunity is for you! Key Responsibilities: Design and Develop Data Models: Create optimized data models in SingleStore DB to support complex queries and analytics for Sisense BI dashboards and reports. Build Scalable Data Pipelines: Construct and maintain scalable data pipelines in Python/MySQL to ensure efficient data flow for real-time and batch processing. Collaborate with BI Analysts: Work closely with BI analysts and stakeholders to understand data requirements and translate them into technical specifications and designs. Integrate SingleStore DB with Sisense BI: Implement and manage seamless integration between SingleStore DB and Sisense BI for optimal performance of BI applications. Monitor and Optimize Performance: Monitor and optimize the performance of data models and pipelines to meet analytical and operational needs. Documentation and Knowledge Sharing: Develop and maintain documentation related to data architecture, pipeline design, and data models to facilitate knowledge sharing within the team. Data Quality Assurance: Conduct data quality checks and implement measures to ensure the accuracy and integrity of data used in BI reporting and analytics. Stay Updated with Latest Trends: Keep abreast of the latest trends and technologies in BI and data engineering to enhance our implementation roadmap. Qualifications: Minimum of 5 years of experience in data engineering, with expertise in database design and data pipeline development for embedded BI tools. Proven proficiency in SingleStore DB or similar analytical database technology, Python, MySQL, SQL, and ETL tools/processes. Experience integrating BI tools with various data sources and databases, along with solid understanding of data warehousing principles. Excellent problem-solving abilities, strong communication skills, and ability to manage multiple projects simultaneously. Preferred Skills: Experience with cloud platforms (AWS, GCP, Azure) and knowledge of additional BI tools and data visualization techniques. Familiarity with data governance, security practices, and compliance requirements relevant to data management and BI. Apply now!

SharePoint Administrator Permanent Opportunity  Brisbane CBD  Application close off date: 19th April 24' Base salary up to 145k Outstanding opportunities in a rapidly growing business Modern CBD office Hybrid working available Work with a mission-driven company that’s committed to creating positive change Our client is well known across the Energy sector for delivering first-class assets that are the foundation for transforming Queenslands energy system, playing a critical function in assisting Queensland to achieve its renewable energy goals and attain net-zero emissions.   Requirements:  Minimum of five years of full-time experience in an information technology technical role Minimum of a bachelor’s degree in Information Technology field Must be Brisbane based - no remote options available  Australian Citizen / Permanent Resident  Desirable: Microsoft Certified: Modern Desktop Administrator Associate (MDAA) Microsoft 55238 - SharePoint Online for Administrators Microsoft Certified: Teamwork Administrator Associate Microsoft Certified: SharePoint Associate ITIL Foundation Certification The role:  This role plays a crucial part in maintaining the efficiency of our clients SharePoint system. You will be managing site administration, permissions, and content organisation to facilitate smooth collaboration and document management.    Your responsibilities will include implementing security measures, ensuring compliance, and providing timely support for end-user inquiries. You will oversee the daily operations, such as incident response and performance optimisation to uphold system reliability. By proactively monitoring and managing SharePoint, you'll ensure optimal user experience and will be contributing to the integrity and security of essential and ongoing business processes.   Required knowledge and skills: Proficiency in SharePoint site administration, including the creation, configuration, and management of sites. Expertise in fine-tuning permissions and security settings to uphold access controls and data security. Skilled in organising and overseeing content within SharePoint, including document libraries, metadata, and versioning. Proficient in designing and deploying custom workflows to automate business processes and increase efficiency. Experience with form development using Microsoft Forms, Power Apps, or InfoPath for streamlined data capturing and management. Familiarity with customisation and branding techniques to align SharePoint sites with organisational branding guidelines. Understanding of SharePoint governance frameworks, policies, and best practices to ensure efficient governance and compliance. Competence in implementing backup and recovery strategies to safeguard SharePoint data and ensure business continuity. Experience in integrating and configuring third-party add-ons within SharePoint to expand functionality and meet specific business needs. Ability to offer user training, guidance, and support to encourage SharePoint adoption and enhance productivity. Proficiency in monitoring and fine-tuning SharePoint performance to maintain the best possible user experience and system stability. Knowledge of compliance and security measures, including data encryption and threat protection. Ability to troubleshoot and resolve SharePoint-related issues and performance blockers swiftly to minimise downtime. Experience in strategising and executing SharePoint migration projects, including version upgrades and content transfers. If this role has peaked your interest, reach out to Kelly Razlog for a confidential chat and more information about this position: krazlog@sharpandcarter.com.au

Our client is a global leader in the retail fashion sector. They are looking for a Business Applications Support specialist to join their global ERP team, supporting end-users, developing and implementing new functionality to business-critical ERP and associated applications and project work. You will be working closely with our client's Australian, North American and European business units and application partners.    About you: The ideal candidate has a strong blend of technical expertise and interpersonal skills with the ability to work on multiple projects, development and issues simultaneously across various part of the business including sales, finance and operations. You will be curious and highly motivated, engaged in identifying and investigating issues and opportunities which will contribute to making the organisation more efficient, improving functionality and ensuring our end-users are highly satisfied.    Ideal skills: • Expertise in ERP applications, ideally Apparel21 • Understanding of end-to-end business processes • Technical knowledge across application integrations and delivery methods • Knowledge of business reporting tools desirable • SQL knowledge desirable • Excellent analytical & numerical skills • Knowledge of ticketing/documentation system desirable • Innate problem-solver • Self-management • Adaptable communication   Ideal experience / qualifications: • 2-4 years minimum experience in an equivalent role within either a Retail, FMCG or operational business • Tertiary qualifications in Information Technology / System

The Technology Support Officer is required to provide comprehensive information technology and telecommunication services support for the organisation. This role provides front-line service delivery and support services for clients using the departments Information and Communications Technology (ICT) facilities. This includes day-to-day business operations, user account management, end-user device, operating system and applications support, event preparation and event day support services.   Out of normal hours work (evening and weekend work) will be required to meet operational and venue support (including event support) requirements On-call roster participation will be required and the successful applicant will participate in a roster to provide onsite technical support at events as required.   Key Accountabilities: Provide technical support to data networks, key venue systems, computers, office equipment, desktop software and telephony platforms. Service venue and client technical support requirements in a timely and efficient manner, providing on-site and on-call technical services for the organisation. Provide quality advice to management on the issues and potential solutions, associated with the installation/use of bump-in event systems, e.g. event activation, ticketing services, etc. and the impact these may have on venue operations or event delivery. Act as the primary point of contact for client inquiries and ensure all details are recorded in the call-logging software. Assist the systems administrators, network administrators and business system administrators with a range of support tasks such as management of system accounts, asset management, device on boarding and routine troubleshooting and testing. Identify and resolve problems and provide quick work-around solutions (when required) across a broad range of technologies and services. Work to ensure the collective service desk team responsibilities of user onboarding (including account creation, technology inductions, device provisioning), critical service monitoring, stock control, 1st level incident resolution and service request facilitation are performed within targeted service level targets. About you: Demonstrated ability to troubleshoot Field, Desktop and Remote Worker ICT related problems, work with team members, internal clients, external service providers and vendors to implement effective solutions. Demonstrated experience in supporting traditional corporate systems and services, such as desktop PC’s and business productivity applications, mobile devices and corporate telephony services, file storage and printing, network connectivity and remote access services (including the platforms outlined in Attachment A – Schedule of Technology Platforms and Standards). A demonstratable sound knowledge of key technology concepts (Desktop operating systems, IPv4 addressing and networking concepts, DNS, Active Directory and Azure Active Directory administration, Exchange mailbox management, machine imaging processes, Office 365 Administration etc) Exceptional communication skills, both written and verbal and the ability to explain complex technical issues and systems in practical, simple everyday English. Excellent troubleshooting skills including the ability to engage relevant stakeholders, rapidly assess impact, work with team members to identify root cause or service restoration strategies, and implement in a high pressure environment. Desirable: Demonstrated experience supporting systems such as point of sale, timing/scoring/results, access control, digital signage and scoreboard/LED systems. IT Service Management (ITIL) foundation certification and/or experience working within an ITIL guided support framework. Demonstrated experience supporting Microsoft SCCM, Microsoft Intune and Windows Server 2012 or greater Server Operating Systems. Demonstrated experience supporting network equipment such as Juniper Networks routing and switching and HPE Aruba Wireless. For more information about this role please reach out to Max at mpower@sharpandcarter.com.au or on 0423220107

Our client is a market leader in their space. They are looking for a Technical Delivery Manager to join their team and provide leadership to a team of Business Analysts and Product Owners who are driving a positive systems/digital experience to the business.Experience required: Retail or FMCG experience required Experience in implementing custom cloud (AWS/Azure) based solutions. Experience working in a CI/CD environment. 5-10+ years of proven experience in service management and technical delivery roles. Experience working in a software development environment across the full SDLC Demonstrated expertise in project management methodologies (Agile, Waterfall, etc.) and proficiency in project management tools (e.g., JIRA, Microsoft Project). Ideally possess a background in technology, with knowledge of the Microsoft suite of products (Office 365, Dynamics, Power Apps). Send in an application so you don't miss out on this opportunity or contact Caroline Evans at cevans@sharpandcarter.com.au