I am representing a dynamic company known for its innovative approach and industry-leading solutions. With a strong focus on technology and efficiency, these guys deliver tailored services to clients across various sectors. Leveraging cutting-edge tools and expertise, they help businesses optimise their operations and achieve their goals. Trusted by industry leaders across the globe and a commitment to driving excellence and innovation in everything they do.
Role description:
This role will perfect for a proactive individual to take ownership of tickets and SLAs in my client’s software support team. This role involves following up on tickets and ensuring timely resolution, as well as delegating tasks within the team. Reporting to The Software Development Manager and working alongside a team of four, you'll lead the ticket management process, utilising the team's expertise to address issues efficiently. With a focus on process leadership rather than team management, this role offers the opportunity to drive efficiency and excellence in their support operations without traditional hierarchical structures.
Responsibilities:
- Take ownership of tickets and SLAs in the software support team.
- Follow up on tickets to ensure timely resolution.
- Delegate tasks within the team for efficient handling of issues.
- Report to the Software Development Manager and lead the ticket management process.
- Utilise team expertise to address issues effectively.
- Focus on process leadership to drive efficiency and excellence in support operations.
Essential skills:
- Data fixers. Can you configure applications and handle SQL with ease?
- Fluency in coding languages like Python, Powershell etc is essential, and exposure to Azure is a plus.
- Excellent troubleshooting skills are crucial.
- Customer focused delivery is key for this role.
- Flexibility and adaptability are a must.
Benefits:
- Career progression opportunities after three years, with potential for new positions.
- Open-door policy supports upfront planning for career growth.
- Opportunity to become a Subject Matter Expert and explore further possibilities based on aspirations.
