We are on the lookout for a dynamic Customer Service Officer to join our team. This role is pivotal in delivering exceptional customer service across various channels, including phone, email, and sales support. If you're passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Handle inbound calls and email inquiries promptly and professionally
- Process invoicing and purchase orders with precision
- Collaborate with operations and supply chain teams to address customer challenges
- Work closely with the Sales team on opportunities, quotations, and customer queries
- Provide comprehensive sales and office administration support
- Resolve customer complaints effectively and ensure timely follow-up for resolution
- Coordinate with internal departments to resolve customer issues efficiently
- Assist with in-house business reporting as required
- Undertake ad hoc duties as necessary
Requirements
- Demonstrated experience in customer support or client service roles
- Exceptional phone handling skills and active listening abilities
- Excellent written and verbal communication skills
- Familiarity with CRM and ERP systems, preferably SAP
- Strong multitasking, prioritization, and time management skills
- Proven team player with meticulous attention to detail
About our Client
With a team of 14 employees based in Melbourne, our client boasts a global presence spanning 43 years. Renowned for partnerships with industry giants like Coca-Cola and BMW, they enjoy a stellar reputation in the market. Despite being a small team, they offer stability, onsite parking, ongoing training, and an employment wellbeing program. Monthly team building activities and bonuses foster a positive work culture. With sales representatives frequently on the road, the Finance & Operations team predominantly occupies the office space. Additionally, the team embraces diversity, welcoming individuals from various backgrounds.
To apply please follow the link below or for a confidential discussion please contact Sarah Gee at SGee@sharpandcarter.com.au
