Document Controller Brisbane CBD | Immediate Start | $78-$85 per hour + super | 3-Month Contract   We are partnering with a high-profile infrastructure delivery organisation based in Brisbane CBD to find an experienced Document Controller for an immediate start opportunity. This role will see you supporting a major program of work, working within a structured governance environment where accuracy, coordination and timely documentation are critical to project success.   About You Proven experience in document control, governance support or project administration Strong experience managing documents, registers, version control and records across complex projects High attention to detail with the ability to manage competing deadlines and priorities Confident preparing, formatting and reviewing documentation to a high standard Strong stakeholder engagement skills, with the ability to work across multiple teams Proficient across Microsoft Office and document management systems   The Responsibilities Maintain document control processes, ensuring accurate version control, storage and accessibility of project documentation Coordinate and prepare document packs including reports, meeting papers, agendas and supporting materials Manage registers for documentation, actions and records to support governance and reporting requirements Ensure documentation is compliant with internal frameworks, standards and governance processes Liaise with internal stakeholders to collate, review and distribute critical project information Support governance and reporting functions through high-quality document preparation and coordination   Why Apply Opportunity to work on a major, high-impact infrastructure program Collaborative and structured project environment Centrally located Brisbane CBD office Competitive hourly rate of $78-$85 + super Immediate start within a well-established organisation

Customer Experience Officer   Eight Mile Plains | $85,000 - $105,000 + super | Hybrid Working     An exciting opportunity has become available for a Customer Experience Officer to join a growing, people-first organisation within a highly specialised and fast-paced environment. Supporting clients in a compliance-heavy industry, this role offers strong long-term growth pathways.   This role is ideal for someone who thrives on delivering exceptional customer outcomes and wants to develop deeper expertise in a niche and evolving space. Working across a mix of software support, customer engagement, and process improvement, the successful candidate will have the opportunity to step up, take ownership, and influence what great customer experience looks within the team.   Key Responsibilities Manage and resolve customer queries via tickets and phone support Support clients ensuring timely and accurate responses Identify and troubleshoot software-related or data issues (e.g. date discrepancies) Maintain accurate records of support tickets and client interactions Maintain high-quality knowledge base articles and technical documentation to scale expertise Collaborate with internal specialists to resolve complex queries Contribute to improving processes, workflows, and customer experience frameworks   About You Personable, empathetic, and engaging - someone with the ability to build rapport and remain calm under pressure A strong and articulate communicator across both written and verbal channels Motivated to learn, grow, and take ownership of their role Confidence navigating software systems and picking up new technologies quickly Experience within a professional services environment   The Benefits Hybrid working Annual performance bonus An open-plan workspace with a diverse team Regular social events, team bonding activities and celebrations End-of-year conferences and offsite activities (think escape rooms and more) Your birthday off - because it should be celebrated Ongoing training, mentorship, and growth opportunities Clear pathways into senior roles, product, or specialist streams