Reporting to the Applications manager the Application Service Desk Analyst will be the first point of contact for Level 1 and Level 2 requests. Successful candidates will be responsible for supporting the ICT team in documents, systems and processes as well as all users. They
Our client is a leading Construction industry They are a multi-faceted organization dedicated to providing high quality homes for their clients.
You will be responsible for:
- Act as the first point of response for all application issues from staff
- Logs calls, emails, service request and incidents in the ServiceDesk tool
- Co-ordinate external vendors to fix issues
- Support the ICT Team for all ICT applications
- Ongoing development and maintenance of system documents
- Performing maintenance and software updates on both core server applications and client computers as required.
- Create or delete application users as requested.
- Working the vendor to ensure the system is optimised and servicing the business correctly
