About the Role
An exciting opportunity exists for an experienced and people‑focused Area Manager to support the delivery of exceptional customer and community experiences across a portfolio of residential communities.
This role plays a critical leadership position within a customer‑centric organisation, supporting and coaching a regional team of on‑site managers while overseeing operational performance, community engagement, and service standards. You will work closely with senior leaders and cross‑functional teams to drive consistency, elevate homeowner experience, and support communities through ongoing growth and change.
This is a hands‑on, relationship‑driven role suited to an inspiring leader who combines high emotional intelligence with operational discipline, enjoys being visible in communities, and is passionate about creating environments where both customers and teams thrive.
Duties - Provide leadership, coaching, and on‑the‑ground support to a regional team of community‑based managers.
- Oversee the delivery of a consistently high‑quality homeowner experience across established and developing communities.
- Champion a customer‑obsessed culture, ensuring service standards and experience expectations are brought to life at every touchpoint.
- Support community engagement initiatives and foster strong connections between residents, committees, and teams.
- Drive operational excellence across communities, identifying improvement opportunities and implementing practical solutions.
- Collaborate closely with sales, marketing, finance, people experience, design, and construction teams to deliver seamless outcomes.
- Support the implementation of new projects, initiatives, and service improvements across the region.
- Monitor community performance, budgets, and reporting, identifying variances and supporting corrective actions where required.
- Lead effective communication rhythms across communities, including site visits, stakeholder meetings, and team forums.
- Mentor, develop, and performance‑manage team members, including probation reviews, ongoing feedback, and annual reviews.
- Proven experience in multi‑site leadership, operations, or area management roles.
- Strong background in customer experience, hospitality, property, retirement living, or service‑led environments.
- Highly developed emotional intelligence with a collaborative, empathetic, and consultative leadership style.
- Demonstrated ability to coach, mentor, and develop leaders to deliver exceptional service outcomes.
- Strong operational acumen, including budgeting, reporting, compliance, and continuous improvement.
- Excellent stakeholder management skills with the ability to influence across diverse internal teams.
- Confident decision‑maker who balances commercial outcomes with customer and community needs.
- Comfortable working in a changing, high‑growth environment and championing new ways of working.
- Willingness to travel regularly; current driver’s licence required.
This organisation is a purpose‑driven leader in creating vibrant, secure, and connected residential communities designed for independent downsizers.
With a strong focus on customer experience, innovation, and community connection, the business develops and manages thoughtfully designed environments that balance privacy, safety, and social engagement.
Known for its values‑led culture and commitment to service excellence, the organisation empowers its people to make a genuine difference in the lives of customers and residents every day.
How to Apply Known for its values‑led culture and commitment to service excellence, the organisation empowers its people to make a genuine difference in the lives of customers and residents every day.
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