With a strong presence across the ANZ market, our client is an ASX Listed, purpose-led business and a genuine leader in their industry sector.
The Brand Experience Manager will oversee how our clients brands are represented on-site through marketing collateral, signage, spatial design and any other customer touch points. The role will support the Head of Brand Experience and the wider Marketing team to ensure collateral is consistent and national standards are implemented consistently on a local level.
Key Responsibilities
- Review all on-property collateral for brands and oversee a refresh of their design under new brand standards
- Review how the brand is expressed in spatial design, in particular imagery on walls and posters
- Provide advice and guidance to the business to ensure brands in each state deliver on the brand value proposition
- Provide customer experience leadership for our brands to ensure the service delivery meets customer experience standards
- Identify opportunities for local promotional activities to ensure local delivery is at standard
- Understand how competitors’ brands are improving the customer experience and use learnings to enhance our clients brands
- Identify potential national brand partnerships that support our brands attract new customers and retain existing ones
- Identify brand merchandising opportunities
Successful Candidate
You will have proven experience within a similar position and be passionate about truly helping customers. This is a purpose led organisation which provides the opportunity to make a real impact.
Specifically, you be attributed with the below skills and experience:
- 3+ years experience working in brand experience
- Experience within B2C Service based organisations preferred such as; Healthcare, Hospitality, Tourism, NFP and For-Purpose
- Highly organised with attention to detail and a high level of skills in Microsoft Office products
- Strong written and verbal communication skills
- Solution focussed and goal oriented with ability to multi-task and prioritise.
What’s on Offer
In return, you will join a high performing team in a well-established ASX Listed organisation with ambitious growth plans. You will receive a competitive salary and have the opportunity to take your career to the next level.
How to Apply
To apply please use the Apply Now link or for a confidential conversation please contact Michael Barry on mbarry@sharpandcarter.com.au
