• Job security in a full-time permanent role | Grow your career
• Centrally located in the CBD | Flexible hybrid working arrangements
• Training and development opportunities | Commence as soon as you're able

 
Organisational Profile
Our client is a well‑established organisation operating within the financial services sector. They work with a wide range of customers and businesses, providing structured, compliant solutions while maintaining a strong focus on professionalism and customer engagement. The organisation has experienced ongoing growth and continues to invest heavily in people, systems, and training. They pride themselves on creating a supportive, inclusive workplace where team members are given the guidance and development needed to build long‑term careers within credit and collections, and financial services. An exciting opportunity presents for a dynamic and motivated Collections Officer to join their team based in the CBD on full-time permanent basis, with flexibility on offer working among a supportive team. 

Position Description
Reporting directly into the Credit Manager and working as part of a large team, your daily tasks will include, but not be limited too;

• Following up on outstanding debt & overdue payments with customers efficiently and politely
• Account reconciliations
• Providing high level of customer support to provide a clear understanding of billings and adjustments 
• Negotiating and establishing payment plans and arrangements with customers
• Allocating and receipting payments
• Updating account information
• Clearing back logs and resolving issues that may arise around work flow 
• Maintaining positive relationships with internal and external stakeholders 
• Additional ad hoc tasks as required

Ideal Candidate
You will have prior experience in a similar customer service or collections based role, as well as the following skills and attributes:

• Impeccable communication skills, both verbal and written
• Confidence in making high volume calls 
• Exceptional organisational and time management skills 
• Resilient and positive can do attitude
• Excellent problem solving skills with a pro-active approach

Additional Benefits

• Job security in a permanent role
• Located centrally in Melbourne's CBD
• Excellent training provided
• Fun and collaborative team environment
• $65,000 - $70,000 + superannuation
• Join a well established business and grow your career
• Commence as soon as you are able

How to Apply
To apply online, please click on the appropriate link below.  Alternatively, for a confidential discussion, please contact Emma Kennedy at ekennedy@sharpandcarter.com.au