We are partnering with a leading Melbourne - based superannuation fund to recruit 4 experienced Complaint Handlers for an initial 3-month contract, commencing 15 June 2026, with strong potential for extension.
This is a valuable opportunity to join a purpose-driven organisation where your work will directly support members through complex situations and contribute to fair, compliant outcomes.
About the Role
You will manage end-to-end complaint resolution across a range of superannuation-related matters. The role requires a balance of analytical thinking and strong interpersonal skills, as you will engage with members via both phone and written communication.
You will play a key role in ensuring complaints are handled efficiently, accurately and with a high degree of professionalism and empathy.
Key Responsibilities
- Manage complaints from initial receipt through to final resolution
- Communicate with members via phone and written correspondence
- Investigate and assess complaints in line with internal policies and regulatory requirements
- Work collaboratively with internal stakeholders to achieve fair outcomes
- Maintain accurate and detailed records within internal systems
To be successful in this role, you will bring:
- Proven experience in complaints handling within financial services
- Superannuation experience (highly regarded)
- Strong written and verbal communication skills
- The ability to manage sensitive and complex conversations with empathy and professionalism
- A detail-oriented and process-driven approach
- Location: Melbourne CBD
- Hybrid working: 1–2 days from home per week
- Work rights: Full Australian working rights required (citizen, permanent resident or equivalent)
- Contract: 3 months initially, with potential for extension
- Start date: 15 June 2026
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