Eight Mile Plains | $85,000 - $105,000 + super | Hybrid Working
An exciting opportunity has become available for a Customer Experience Officer to join a growing, people-first organisation within a highly specialised and fast-paced environment. Supporting clients in a compliance-heavy industry, this role offers strong long-term growth pathways.
This role is ideal for someone who thrives on delivering exceptional customer outcomes and wants to develop deeper expertise in a niche and evolving space. Working across a mix of software support, customer engagement, and process improvement, the successful candidate will have the opportunity to step up, take ownership, and influence what great customer experience looks within the team.
Key Responsibilities
- Manage and resolve customer queries via tickets and phone support
- Support clients ensuring timely and accurate responses
- Identify and troubleshoot software-related or data issues (e.g. date discrepancies)
- Maintain accurate records of support tickets and client interactions
- Maintain high-quality knowledge base articles and technical documentation to scale expertise
- Collaborate with internal specialists to resolve complex queries
- Contribute to improving processes, workflows, and customer experience frameworks
About You
- Personable, empathetic, and engaging - someone with the ability to build rapport and remain calm under pressure
- A strong and articulate communicator across both written and verbal channels
- Motivated to learn, grow, and take ownership of their role
- Confidence navigating software systems and picking up new technologies quickly
- Experience within a professional services environment
The Benefits
- Hybrid working
- Annual performance bonus
- An open-plan workspace with a diverse team
- Regular social events, team bonding activities and celebrations
- End-of-year conferences and offsite activities (think escape rooms and more)
- Your birthday off - because it should be celebrated
- Ongoing training, mentorship, and growth opportunities
- Clear pathways into senior roles, product, or specialist streams
