We are partnering with a well-established organisation based in Mentone to recruit a Customer Experience Specialist. This is an exciting opportunity for an experienced customer service professional who thrives on building lasting customer relationships and delivering exceptional service.
Working closely with customers and internal teams, you'll take ownership of the customer journey from enquiry through to delivery, ensuring every interaction is seamless, professional, and solutions-focused.
The Role:
- Manage customer enquiries via phone and email, delivering a high level of service
- Process customer orders accurately from entry through to delivery
- Build and maintain strong relationships with customers and key stakeholders
- Provide updates on orders, deliveries and product availability
- Resolve customer queries and issues efficiently and professionally
- Liaise with warehouse, logistics, production and sales teams to ensure smooth order fulfilment
- Prepare quotations, process returns and maintain accurate customer records
- Support continuous improvement initiatives to enhance the overall customer experience
- General administration and CRM maintenance
- Previous experience in a Customer Service, Customer Experience or Service Coordination role
- Strong communication and relationship-building skills
- High attention to detail with excellent organisational abilities
- Ability to multitask and prioritise in a fast-paced environment
- Confident using CRM or ERP systems (SAP experience highly regarded)
- Positive, proactive attitude with a genuine passion for delivering outstanding customer service
- $75,000 - $85,000 + Superannuation depending on experience
- Join a supportive and collaborative team culture
- Stable, permanent opportunity with a growing organisation
- Mentone location with on-site parking
- Varied role with ongoing development and career progression opportunities
