Customer Service Agent

Job title : Customer Service Agent
Location : Melbourne
Job type : Permanent or Full Time
Salary : $45,000
Contact name : Holly Isherwood
Contact email : hisherwood@sharpandcarter.com.au
Job reference : 1139988
About the role

Our client is looking for motivated, organised, and engaging Customer Service Agents to join their team, working in an inclusive environment where no two days will be the same. You will be responsible for developing relationships with internal and external stakeholders and going above and beyond to help customer and the wider team. The ideal candidate will love problem solving, coordinating tasks and being hands on. You must have high attention to detail and be curious and proactive in your approach to work. You must be available to interview and start immediately! 

Responsibilities

Sitting in a supportive Client Service team and reporting into the Team Leader, you will be responsible for;
  • Answering and responding to all incoming calls and queries
  • Handling a busy email inbox
  • Making outbound calls to customers and building rapport
  • Updating and maintaining internal databases
  • Taking bookings and coordinating schedules
  • Running reports and preparing quotes, documents, and presentations
  • Any other ad hoc duties as required

Skills / Experience

You will have exceptional customer service skills and go above and beyond to achieve positive outcomes. Other key skills and responsibilities include;
  • 6 months - 1 Year+ of corporate experience in a similar Customer Service/Administration role
  • Experience dealing with stakeholders in the Real Estate industry is highly regarded but not essential
  • Computer literate to an intermediate level with sound knowledge of Microsoft Office
  • Excellent interpersonal and communication skills
  • Positive and proactive approach to work with the drive to learn
  • Demonstrated ability to problem solve and take on feedback
  
  
About the client
Located in Melbourne’s South East, our client is looking for an experienced and friendly Customer Service professional to join a dynamic team culture due to continued growth within the organisation! You will be motivated and keen to join a team environment where you can contribute to the success of the business.

To apply please follow the link below or for a confidential discussion please phone Holly Isherwood on 0459 699 108.