We're partnering with a well-established business in the building products and construction industry that is seeking a Customer Service & Administration Officer to join their team in Heathwood, Brisbane.
  
This is a fantastic opportunity for someone who genuinely enjoys helping customers, thrives in a fast-paced environment, and takes pride in keeping things running smoothly behind the scenes. You'll work closely with customers, the sales team, and internal stakeholders to ensure a seamless experience from enquiry through to delivery.
  
Why You'll Love This Role
You'll be joining a supportive team that values collaboration, initiative, and great customer service. If you're someone who likes being the go-to person and enjoys building strong relationships, this role offers plenty of variety and responsibility.
What You'll Be Doing

• Providing exceptional service and support to customers via phone and email
• Assisting customers with product enquiries, orders, and delivery updates
• Supporting the sales team with administrative and operational tasks
• Processing orders, credits, and customer account information
• Coordinating with internal teams to ensure customer requests are actioned efficiently
• Managing customer enquiries through to resolution
• Maintaining accurate records and ensuring information is up to date
• Contributing to a positive team culture and continuously looking for ways to improve processes

  
What We're Looking For
We're interested in people who enjoy working with customers and bring a positive, solutions-focused attitude to their work.
You'll ideally have:

• Experience in customer service, sales support, or administration
• Strong communication skills and the ability to build rapport with a wide range of people
• Excellent organisational skills and attention to detail
• A proactive approach and willingness to take ownership
• The ability to juggle competing priorities and remain calm under pressure
• Strong computer skills and confidence learning new systems
• A team-first mindset and a genuine desire to help others succeed

What's In It For You?

• Join a stable and growing business
• Supportive leadership and a collaborative team environment
• A varied role
• Opportunities to learn, grow, and develop your career
• Work with a business that values its people and promotes a positive workplace culture

If you're looking for a role where you can make a real difference, build strong relationships, and be part of a team that genuinely enjoys what they do, we'd love to hear from you.
Free on-site parking, located at brand new offices in Heathwood.
Paying $80,000 per annum plus super.