Customer Service & Administration roles

Job title : Customer Service & Administration roles
Location : Melbourne
Job type : Permanent or Full Time
Contact name : Cayne Worthington
Contact email : cworthington@sharpandcarter.com.au
Job reference : 1258440
About the role 

Sharp & Carter are currently seeking expressions of interest for experienced Customer Service & Administration Officers to fill a variety of office based assignments. The ideal candidates will have demonstrated customer service experience, ideally within a contact centre or retail environment. The level of roles are varied from front-line customer service to back-end operational support.
  
All of these companies are receiving high-demand. As a result of this, they require highly adept customer service professionals that will be able to hit the ground running.

Duties
  • Be the first point of contact for contact centre customers and ensure the provision of quality customer experience
  • Provide high level quality service to customer and a courteous and efficient telephone service including receiving inbound contact centre calls, triaging and transferring to the appropriate contact centre queue
  • Providing accurate information on the range of benefits and services provided by the client by telephone
  • Recording all communications with clients; liaising with other departments as required
  • Handling escalated enquiries
  • Data entry into an in-house information management system
Skills & Experience                    
  • Outstanding people skills with a flair for customer service
  • Excellent verbal and written communication
  • Flexible, solution-orientated approach to customer service enquiries
  • Technologically savvy with experience using CRM systems
Benefits
  • Attractive hourly rates
  • Short and long temporary opportunities with the potential for permanency in the future
  • Leading companies that adhere to OH&S policies and procedures

About the Company

Sharp & Carter finds and attracts the best talent in the market and delivers people-focused solutions for some of Australia’s leading companies. These roles are with successful organisations across Business Support, FMCG, Financial Services, Manufacturing, Retail, Construction & Property.

To apply, please click on the link below. Additionally, please phone Cayne Worthington on 0405 806 385 for a confidential discussion about any roles.