The Opportunity:

We are currently partnering with a well-established global organisation to recruit an experienced Customer Service Representative. This role will see you acting as a key point of contact for customers, managing enquiries, processing orders, and ensuring a seamless customer experience from order placement through to delivery.
Working within a collaborative customer service team, you will play an important role in maintaining strong customer relationships, resolving issues efficiently, and supporting the ongoing success of the business through exceptional service delivery.

Key Responsibilities:

• Manage customer enquiries via phone and email, ensuring prompt and professional responses
• Process customer orders accurately within required timeframes
• Monitor product availability and provide suitable alternatives where required
• Manage customer requests relating to orders, deliveries, stock availability, and account enquiries
• Liaise with internal departments to coordinate customer outcomes and resolve issues
• Escalate quality concerns and customer feedback to relevant teams where appropriate
• Maintain accurate customer and order information within internal systems
• Ensure service levels are achieved while delivering a high standard of customer care
• Build and maintain strong customer relationships through proactive communication
• Identify opportunities to improve customer experience and service processes

About You:

• Previous experience in Customer Service, Order Processing, Internal Sales Support, or Customer Operations
• Experience working within a fast-paced environment managing multiple priorities
• Strong communication skills across both phone and email
• Ability to build rapport and establish trust with customers
• Excellent problem-solving and conflict-resolution skills
• High level of attention to detail and accuracy
• Experience using ERP systems such as SAP or similar platforms highly regarded
• Strong Microsoft Office skills
• Self-motivated with the ability to work independently
• Collaborative team player with a positive and professional approach

What's in it for You?

• Opportunity to join a respected global organisation
• Supportive and collaborative team culture
• Stable business with strong market presence
• Ongoing training and professional development opportunities
• Exposure to leading ERP systems and customer service best practices
• Opportunity to further develop your customer service and operations career