Instantly recognized and leading Retail brand with a vast reputation that continues to go from strength to strength. Located in the Liverpool area.
Position
An experienced, passionate and results driven Customer Service Manager is required to lead, train and inspire a team of six. Key responsibilities will include;
- Manage, lead, train and develop call centre staff to extend individual skills and achieve overall objectives
- Manage the day to day operations of the call centre
- Monitor the activities to ensure all service levels committed are met and exceeded
- Create effective customer service procedures, policies and standards
- Manage customer accounts
- Manage relationship with internal and external clients of the call centre
- Stay up to date on the latest industry trends, technology and best practices
- Report on KPIs and track customer service metrics
The Candidate
- Experience in a CS lead role
- Highly effective team management skills
- Order processing & inventory management skills
- Demonstrate exceptional interpersonal skills
- Ability to set targets & streamline processes
- Experience within an FMCG, Logistics and Retail industry is preferred
To apply, please click the appropriate link below or for a confidential discussion call Sahar Sarabi on 0475 009 470 / 02 8315 8806.
