About the role
Our client is a widely recognised and high performing organisation who is at the forefront of their industry. They are currently looking for a hardworking and passionate Customer Service professional to join their friendly team. You will be the first point of contact for customers and have the ability to build rapport and give them an excellent friendly experience every time! If Customer Service is an area that you are passionate about - apply today!
Responsibilities
Working as part of a collaborative Customer Service environment, your responsibilities will include but not be limited to;
- Answering incoming calls in a timely and efficient manner
- Managing and responding to emails
- Updating customer account information
- Management of internal database
- Process shipments and invoices
- Processing of orders and ensuring all details entered onto internal systems
- Advising customers of products and recognising recommendations for them
- Liaising with customers regarding shipment, ETA’s, or missing goods
- Providing support to wider teams
- Prepare sales reports and updates for management
- Any ad hoc duties assigned by the line manager
Our client is looking for a candidate with previous experience in a Customer Service position, successful applicants will ideally be outcome focused and have excellent customer service and communication skills. Other skills and experience that are required are;
- Ability to handle a high volume of incoming calls
- Minimum of two years experience within a phone based customer service or administration role.
- Experience within a collaborative and outcome focused role.
- Previous experience handling and prioritising customer enquirers
- Understanding the importance of quality and efficiency
- Experience working within a fast paced environment
- Strong data entry skills
About the client
Our client is a true market leader in the FMCG space. They take pride in their customer first attitude and are proud of their exceptional reputation. They understand the importance of caring for their employees and providing optimal opportunities to grow. They are looking for an experienced individual to join their dynamic team culture! If this sounds like you- apply today!
How to Apply
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Holly Isherwood on 0459 699 108.
