Customer Service Officer

Job title : Customer Service Officer
Location : Melbourne
Job type : Permanent / Full Time
Salary : 60,000
Contact name : Holly Isherwood
Contact email : hisherwood@sharpandcarter.com.au
Job reference : 1163994
About the role

Reporting to the Customer Service Manager, you will manage all inbound customer related inquiries. You will be given the opportunity to provide exceptional Customer Service and work with both key internal and external stakeholders. This is a forward thinking and dynamic team environment where you will be able to further develop your skill set and progress your career.

Responsibilities

Working as part of a collaborative Customer Service environment, your responsibilities will include but not be limited to;
  
  • Answering incoming calls in a timely and efficient manner
  • Assist and resolve customer queries and complaints 
  • Managing and responding to emails
  • Processing of orders and ensuring all details entered onto internal systems
  • Prepare sales reports and updates for management
  • Managing relationships with customers
  • Updating and maintaining internal databases
  • Liaising with key internal and external stakeholders 
  
  
Skills and Experience

Our client is looking for a candidate with previous experience in a Customer Service position, successful applicants will ideally be outcome focused and have excellent administration and communication skills. Other skills and experience that are required are;
  
  • Ability to handle a high volume of incoming calls
  • The confidence to handle complaints and difficult calls 
  • Previous experience handling and prioritising customer enquirers
  • Understanding the importance of quality and efficiency 
  • Experience working within a fast paced environment
  • Strong administration skills
  • Significant knowledge of SAP
  • Outcome focused
  
About the client

Our client is a true market leader within the FMCG space. Due to growth within the team, they are looking for an experienced and well-mannered Customer Service Professional to join their team on a permanent basis. If you have previous experience in a similar role and are looking to take the next step in your career, then this may be a suitable opportunity for you to consider.  
  
How to Apply

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Holly Isherwood on 0459 699 108.