An exciting opportunity has become available for a proactive and customer-focused Customer Service Officer to join a well-established organisation within the manufacturing sectors. Based in Dandenong, this role is integral to delivering an exceptional customer experience by managing enquiries, processing orders, and coordinating with internal teams to ensure seamless service.
Key Responsibilities:
- Manage inbound and outbound customer enquiries via phone and email.
- Process customer orders, returns, exchanges, and service requests accurately.
- Maintain customer records and update CRM/ERP systems.
- Provide timely updates on orders and resolve customer queries efficiently.
- Handle customer complaints with a solutions-focused approach.
- Liaise with internal departments to ensure smooth service delivery.
- Maintain accurate documentation and customer information.
- 2+ years' experience in a customer service or administration role.
- Excellent communication skills with a professional and friendly manner.
- Strong organisational skills and the ability to manage competing priorities.
- High attention to detail with accurate data entry skills.
- A collaborative approach and the ability to work independently.
- Positive attitude with a genuine commitment to delivering outstanding customer service.
Our client is a well-established Australian business with a strong reputation for delivering quality products with a goal to deliver exceptional customer service. They pride themselves on their collaborative culture, supportive leadership team, and commitment to providing high customer experience. This is an excellent opportunity to join a stable organisation that values initiative and teamwork.
