We are currently partnering with a well-established organisation based in Springvale to recruit a Customer Service Representative. This is a fantastic opportunity for an experienced customer service professional who enjoys building relationships, managing customer enquiries, and coordinating orders in a fast-paced environment. Working closely with customers, internal departments, and key stakeholders, you will play an integral role in ensuring a seamless customer experience from enquiry through to delivery.
Key Responsibilities:
- Manage inbound customer enquiries via phone and email.
- Process customer orders accurately and efficiently.
- Provide customers with updates regarding orders, stock availability, and delivery schedules.
- Prepare quotations, sales orders, and supporting documentation.
- Liaise with warehouse, logistics, and operations teams to ensure timely order fulfilment.
- Resolve customer issues and enquiries in a professional and timely manner.
- Maintain accurate customer records within CRM and internal systems.
- Support the wider team with administration and reporting tasks.
- Previous experience in a Customer Service, Customer Support, or Internal Sales role.
- Strong communication and relationship-building skills.
- High attention to detail and strong organisational ability.
- Ability to manage multiple priorities in a busy environment.
- Confident using ERP, CRM, and Microsoft Office systems.
- Positive, team-focused attitude with a genuine commitment to customer service.
- Competitive salary package of $70,000–$80,000 + Super.
- Stable and growing business.
- Supportive and collaborative team environment.
- Onsite parking available.
- Opportunity to develop your career within a reputable organisation.
