We're partnering with a well-established and growing national business within the building products industry that's investing in its Melbourne team. Due to continued growth, they're looking to appoint an experienced Customer Service & Sales Support Representative to support customers across Victoria, Tasmania and South Australia.
This is more than just order processing - you'll play a key role in managing customer relationships, supporting commercial projects, and working closely with internal stakeholders to ensure an exceptional customer experience.
About the Role
Reporting to the National Customer Service Manager, you'll join a close-knit, collaborative customer service team where communication, teamwork and supporting one another are genuinely valued.
Your responsibilities will include:
- Managing inbound customer enquiries via phone and email
- Processing sales orders, quotations and invoices
- Supporting customers through both distribution and commercial projects
- Liaising with warehouse and logistics teams regarding deliveries and order updates
- Managing freight follow-ups, backorders and warranty enquiries
- Processing credits and new customer accounts
- Monitoring shared customer service inboxes
- Providing general sales support and administration
- Building strong relationships with customers and internal stakeholders
We're seeking someone who enjoys delivering exceptional customer service and thrives in a fast-paced environment.
You'll ideally bring:
- Previous experience in a Customer Service, Sales Support or Internal Sales position
- Strong administration and order processing experience
- Excellent communication and relationship-building skills
- A professional presentation and positive attitude
- High attention to detail and strong organisational skills
- The ability to manage multiple priorities while maintaining accuracy
- A genuine team-first mindset and desire for a long-term career
- Experience within building materials, construction supplies or a related industry
- NetSuite experience
- Competitive salary of up to $80,000 + Super
- Performance-based monthly team bonus scheme
- Stable, full-time permanent opportunity
- Monday-Friday | 8:00am – 5:00pm
- Based in Epping (5 days in the office)
- Immediate Start Available
- Join a friendly, collaborative and supportive customer service team
- Work for a growing national business experiencing strong commercial growth
- Genuine long-term career opportunity with a company that values loyalty, teamwork and promoting from within
Apply now or contact us for a confidential discussion.
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