Our client is on the hunt for a Customer Service Administrator whom will provide a optimal client support. The ideal candidate will be responsible for providing excellent customer service by receiving and administering in-bound calls from loyal clients and customers. Our client is passionate about providing optimal support and ensuring all customer experiences are memorable. If you are well articulated, hungry to succeed and love working in a supported and collaborative team- apply for this role today!
Responsibilities
Reporting to the National Manager for Client Services, this role will be varied in nature whereby you will focus on administrative support as well as provide optimal customer service via phone. Your duties will include but not be limited to;
- Answer incoming calls and adhere to customer enquiries
- Process sales and return orders in an effective and efficient manner
- Update and maintain internal database
- Promote and up sell our clients products and services
- Work collaboratively with the customer service sales team
- Maintain and meet assigned customer service KPI’s
- Ensure all complaints are followed up
- Relationship building with both external and internal clients
- Other ad hoc duties as per directed
- Experience in inbound and outbound call environments
- Previous experience within a data entry role
- Excellent communication skills both verbal and written
- Strong Customer Service experience
- Dental experience is desirable but not essential
- High level of motivation.
- Client focused / Ability to relate to clients
- Computer Literate (MS Office Suite, Teams & ERP databases)
Our client is known internationally for their excellent customer service as well as the products they supply on a global scale. They are a leading employer of choice and focus heavily on innovation, collaboration and nurture their culture closely. Our client provides the best training practices to ensure you are set for success. They are also passionate about career progression pathways to ensure your time with them aligns with your goals.
To apply, please click on the link below. Additionally, please phone Georgia Campbell on 0432 225 867 for a confidential discussion about the role.
