An excellent opportunity is available for an experienced Customer Service Specialist to join a well-established manufacturing organisation based in Hallam. This role is integral to delivering exceptional customer support across the full order lifecycle, from enquiry through to delivery, while working closely with internal teams to ensure a seamless customer experience.
Key Responsibilities:
- Manage inbound and outbound customer enquiries via phone and email
- Process customer orders, returns, credits, and service requests accurately within internal systems
- Provide timely updates to customers regarding orders, lead times, deliveries, and general enquiries
- Resolve customer concerns efficiently and professionally, ensuring a high standard of service
- Coordinate closely with internal departments including Production, Operations, Logistics, and Finance
- Maintain accurate records, data entry, and documentation across all customer interactions
- Support general administrative and customer service functions as required
- Previous experience in a Customer Service, Customer Support, or Administration role within manufacturing, industrial, or distribution environments
- ERP system experience (SAP highly regarded)
- Strong communication skills with a professional and customer-focused approach
- Ability to manage multiple priorities in a fast-paced environment
- A proactive mindset with the ability to work independently and collaboratively
- Strong problem-solving ability and a commitment to delivering positive customer outcomes
Our client is a reputable and established manufacturer with a strong presence in the manufacturing industry. Known for their commitment to quality, reliability, and customer satisfaction, they offer a supportive team environment and the opportunity to contribute to a growing and dynamic business.
