We're partnering with a well-established and growing organisation based in Braeside to recruit an experienced Customer Support Coordinator.
This is a fantastic opportunity for someone who enjoys building strong customer relationships while supporting a busy sales team behind the scenes. You'll be responsible for coordinating orders, managing customer enquiries and ensuring a seamless experience from enquiry through to delivery.
Key Responsibilities:
- Process customer orders accurately from receipt through to delivery
- Support the sales team with quotations, pricing and customer follow-up
- Respond to customer enquiries via phone and email
- Manage order updates, stock availability and delivery timeframes
- Liaise with warehouse, logistics and production teams to ensure on-time deliveries
- Prepare sales documentation, reports and customer information
- Resolve customer queries and provide exceptional service throughout the order process
- Maintain accurate customer records within the CRM/ERP system
- Build strong relationships with both internal teams and external customers
- Previous experience in Sales Support, Customer Service, Internal Sales or Order Processing
- Excellent communication and relationship-building skills
- Strong attention to detail with the ability to manage multiple priorities
- A proactive, solutions-focused approach
- Intermediate Microsoft Office skills
- Essential: Demonstrated experience using Microsoft Dynamics (Dynamics 365 or Business Central) within a sales support, customer service or order processing environment.
- $75,000 plus Superannuation
- Braeside location with on-site parking
- Join a supportive and collaborative team
- Stable, growing business with long-term career opportunities
- Varied role with a mix of customer service and administration
