Employment Relations Specialist - Operational Investigations

Job title : Employment Relations Specialist - Operational Investigations
Location : Queensland
Job type : Permanent or Full Time
Job reference : 1706539
The opportunity
You will join a specialist investigations team within a large, national retail organisation with over 120,000 employees across Australia.
This is a highly operational environment where workplace matters are varied, fast-moving and often complex.
You will sit between advisory and senior specialist functions, taking ownership of workplace grievances and investigations end-to-end, while partnering closely with leaders across the business.

Key responsibilities
  • Lead and manage workplace grievances and investigations end-to-end, including conduct and interpersonal matters
  • Manage ongoing ill and injured worker matters, including those with a WorkCover component
  • Partner with leaders to navigate sensitive and often ambiguous situations
  • Provide clear, practical advice grounded in risk and employment legislation
  • Support Fair Work and external matters as required
  • Coach leaders through difficult conversations and outcomes
  • Navigate challenging complaint outcomes, balancing empathy with clear and practical decision-making
  • Managing multiple concurrent investigations alongside ill and injured worker matters
  • Handling a varied mix of grievances, including workload, rostering, underpayment and interpersonal conflict
You will bring:
  • Strong experience in Employee Relations or Workplace Relations
  • Proven experience conducting workplace investigations end-to-end
  • Ability to operate at pace, make confident decisions and back your judgement in a low bureaucracy environment
  • Confidence working with ambiguity, emotion and competing perspectives
  • Strong stakeholder capability, particularly partnering with operational leaders
  • Experience in retail is highly regarded, but not essential
Benefits 
  • Hybrid working model (2 days in office)
  • Competitive salary package with bonus
  • National exposure across multiple business units
  • Supportive, high-performing team environment
How to Apply
To apply online, please click on the appropriate link below.
For a confidential discussion about this or similar roles, contact Marguerite Hancock  on 0438770352,  quoting Ref No1706539