We're partnering with a successful and growing organisation in Kilsyth to recruit an enthusiastic Internal Sales Administrator. This is an exciting opportunity to join a business that genuinely values its people, offers long-term stability, and provides a collaborative team environment.
You'll play a pivotal role in supporting customers from enquiry through to delivery, working closely with the sales, warehouse and operations teams to ensure a seamless customer experience. If you enjoy building relationships, coordinating multiple priorities, and thrive in a fast-paced environment, this role is for you.
The Role:
- Manage customer enquiries via phone and email, delivering exceptional service
- Prepare quotations and process customer orders from enquiry through to delivery
- Coordinate with warehouse and operations teams to ensure accurate and timely order fulfilment
- Build strong relationships with customers and provide regular order updates
- Support the external sales team with product information, pricing and customer requests
- Resolve customer enquiries efficiently and professionally
- Maintain accurate customer and order records within the ERP/CRM system
- Prepare sales documentation, invoices and purchase orders
- Provide general administrative support to the wider sales team
- Previous experience in Internal Sales, Sales Support, Customer Service or Order Processing
- Excellent communication and relationship-building skills
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Experience using ERP/CRM systems such as SAP, Pronto, Microsoft Dynamics or similar
- Positive, proactive and solutions-focused approach
- $75,000 - $85,000 + Superannuation depending on experience
- Permanent full-time opportunity
- Supportive and collaborative team culture
- Kilsyth location with on-site parking
- Diverse role with plenty of variety and customer interaction
- Genuine opportunities for career growth and professional development
