We have an opportunity for an IT Helpdesk Officer to resolve technical issues and oversee the day-to-day operation of the Helpdesk support function within the business.

Technical knowledge and experience required:

• Proven support experience across HP notebooks, docking stations, Apple iPhones, iPads
• Experience with Systems; Windows 10, Windows Servers 2016 Active Directory, Office365, WSUS
• ITIL Foundation
• Oversee level 1 outsourced IT Helpdesk support quality, continuous improvement and delivery of SLA
• Maintain applications and systems utilized by the client’s computers; Windows Clients patch management, email filtering, anti-virus update
• Perform light systems and Servers Administration duties; backup tapes, computers and users access update in Windows Active Directory, Office 365 exchange user mailbox, distribution groups, SharePoint and MS Teams.

Advantage (not essential)

• Mitel, Palo Alto Traps, Mimecast, Salesforce
• Infor M3 (ERP),Airwatch/WorspaceONE, SCCM

Apply using the appropriate link or contact Ella Woodman at ewoodman@sharpandcarter.com.au