This is a IT Officer role reports to the IT Infrastructure Manager respony of assisting and maintaining a range of activities that will support the IT operational effectiveness. 

The IT Officer will work within a team that will plan, implement, and support IT systems, communications systems and software applications to ensure that they are maintained, secure, legally compliant and cost effective.

Key responsibilities also include:

• Provide advice and technical support on a range of IT related subjects to staff, including successful resolution of both
  hardware and software issues;
• Facilitate desktop imaging and software distribution for new starters and departing employees.
• Build new PC’s, Laptops and Tablets to SOE requirements as directed.
• Perform daily IT operational tasks such as backups and routine system maintenance
• Perform administrative and governance tasks
• Document and submit planning approach prior to undertaking system testing;
• Assist in development of ICT policies, procedures and practices
• Provide software support and guidance on hardware and communication networks;

The successful candidate will have:

• A solid Level 1, 2 and 3 Service Desk and IT support background
• Experience with Microsoft suite including O365, Active Directory
• Troubleshooting hardware, network and software issues, supporting desktops in a Microsoft environment.
• Strong experience in the delivery of IT end user support including knowledge of helpdesk tools and reporting.
• End User devices i.e., laptops, desktops, tablets, mobile phones, IT network and hardware

As well as the above you will have exceptional customer service skills then we would love to hear from you.

Send in an application so you don't miss out on this opportunity or get in contact with Gizelle Taylor at gtaylor@sharpandcarter.com.au