The purpose of the IT Operations Team Lead is to ensure timely IT services/support is provided to all employees whilst overseeing the technical delivery of information technology initiatives & operations across the wider business.
What you will do:
- Service Desk Operations leadership
- Business Support process
- Project Operations and Delivery
- Technical Leader- be the most experienced tech support person
- Customer service relationships
- Reporting to senior Stakeholders in the business
What you have:
- Demonstrated 5 years experience working within a Service Desk or relevant Helpdesk/Service Desk role
- Current valid drivers’ licence
- Strong level of competency providing 1st, 2nd and 3rd level IT support and systems administration
- Familiarity in the administration of Microsoft based servers, VMWare and Networking (Cisco routers/switches, LAN/WAN etc.)
- Familiarity with the Microsoft suite of desktop operating systems and software
- Current experience and proven proficiency in the administration and maintenance of Microsoft Active Directory and Exchange servers
- Previous experience interacting with and managing external contractors, suppliers and consultants
- High capability to work with users at all levels of the organisation
- Demostrated history of providing a high level of customer service where targets and measures were in place to highlight individual performance
- Exceptional communication, interpersonal and customer service skills with the capabilities to interact with a wide range of stakeholders