IT Operations Lead

Job title : IT Operations Lead
Location : Melbourne
Job type : Permanent or Full Time
Job reference : 1186377
The Position 

The purpose of the IT Operations Team Lead is to ensure timely IT services/support is provided to all employees whilst overseeing the technical delivery of information technology initiatives & operations across the wider business.

What you will do:

- Service Desk Operations leadership
- Business Support process 
- Project Operations and Delivery
- Technical Leader- be the most experienced tech support person
- Customer service relationships
- Reporting to senior Stakeholders in the business 


What you have:
  • Demonstrated 5 years experience working within a Service Desk or relevant Helpdesk/Service Desk role
  • Current valid drivers’ licence
  • Strong level of competency providing 1st, 2nd and 3rd level IT support and systems administration
  • Familiarity in the administration of Microsoft based servers, VMWare and Networking (Cisco routers/switches, LAN/WAN etc.)
  • Familiarity with the Microsoft suite of desktop operating systems and software
  • Current experience and proven proficiency in the administration and maintenance of Microsoft Active Directory and Exchange servers
  • Previous experience interacting with and managing external contractors, suppliers and consultants
  • High capability to work with users at all levels of the organisation
  • Demostrated history of providing a high level of customer service where targets and measures were in place to highlight individual performance
  • Exceptional communication, interpersonal and customer service skills with the capabilities to interact with a wide range of stakeholders
Please reach out to Ryan Lenton on rlenton@sharpandcarter.com.au for a confidential discussion.