This is a Regional IT Support Analyst role reporting to the Service Desk Leader supporting a workforce of 4000+ employees (and growing!) spread out across Australia. 

In this position you will deliver Level 2 IT Support and services across desktop, mobile, applications and network.

Key responsibilities also include:

• Capture details of Incidents and Service Requests
• Build new PC’s, Laptops and Tablets to SOE requirements as directed.
• Perform daily IT operational tasks such as backups and routine system maintenance
• Perform administrative and governance tasks
• Multiple site support across NSW. These sites include Smithfield, Penrith, Wetherill Park, Leeton, Bega

The successful candidate(s) will have:

• A solid Level 2 Service Desk and IT support background
• Experience with Microsoft suite including O365, Active Directory
• Troubleshooting hardware, network and software issues, supporting desktops in a Microsoft environment.
• Strong experience in the delivery of IT end user support including knowledge of helpdesk tools and reporting.
• End User devices i.e., laptops, desktops, tablets, mobile phones, IT network and hardware
• ITIL certification an advantage
• Availability to participate in rostered after hours on-call support
• Valid Drivers Licence and a vehicle

As well as the above you will have exceptional customer service skills then we would love to hear from you.

Send in an application so you don't miss out on this opportunity or get in contact with Caroline Evans at cevans@sharpandcarter.com.au