IT Support Analyst

Job title : IT Support Analyst
Location : Melbourne
Job type : Permanent or Full Time
Job reference : 1277835
About The Company:
My client have been market leaders in custom design and building of new homes across Melbourne for over ten years. 

About the Role: 
Level 1 helpdesk role, currently looking to provide support for O365, MS apps, account management and working off their Zendesk ticketing system. 
This role is a great opportunity to learn and upskill yourself, you will be directly mentored in a close knit team to be groomed for success in the field. 
The biggest things that we are looking for is excellent communication skills and a year of experience in a similar role.

Tasks & responsibilities:
  • Coordinate, administer, solve and escalate IT support requests
  • Provide voice and video IT support to staff (in-person and remote).
  • Develop and maintain IT end user work instructions, self-help guides and technical documents for staff.
  • Deliver IT training to staff.
  • Configure, deploy and maintain endpoint hardware. (Desktop, Laptop, Peripherals, AV equipment, iPhone and iPad.)
  • Maintain IT system asset inventory (including lifecycle management).
  • End user account management (onboarding/offboarding/changes).
  • Ability to work in a fast-paced environment, without compromising quality.
 Qualifications & experience:
  • Relevant tertiary qualification (full or part completed).
  • 1+ years business experience, supporting end-user and endpoint hardware (Fixed and mobile devices including Apple iPhone/iPad).
  • Demonstrable experience with Office365 online services, (Azure Active Directory, Teams calling, Exchange Online).
  • Basic computer LAN/WAN knowledge (DNS/DHCP, Wireless)
  • Microsoft Windows Desktop OS, Microsoft Server OS, Remote Desktop Services.
  • Experience with Microsoft Active Directory and group policy.
  • Experience with Microsoft Intune and Defender will be advantageous.