My client is a leading MSP who are looking to grow their Sydney team. They are looking for the following: 

• 9 months - 2 years experience working on an IT Service Desk
• Capability of working both face to face and remotely
• Confident using ticketing systems (ideally ServiceNow) 
• MSP experience highly desirable
• Excellent customer service skills as well as written and verbal communications
• ITIL v4 Foundation understanding.

Will be advantageous to have the following technical experience: 

• Microsoft: Server, SQL & AD experience
• Virtualisation: VMWare and Hyper-V
• Firewall & Cyber Sec: Cyberoam, Cisco, Juniper and Sophos 
• RMM: Kaseya and SolarWinds
• Email & Messaging: Exchange, Gmail, Teams and O365
• Cloud: O365, SharePoint, AWS and Azure 
• Remote Desktop: Terminal Server and Citrix 
• Bachelor of IT or similar tertiary degree. 

Due to a range of clients nationally, there will be a roster consisting of:

• 7 am to 3 pm
• 9 am to 5 pm
• 10:30 am to 7 pm.

Please note that due to some businesses that you will be required to work with - you must complete a Working with Children check (WWCC). 

PR or Citizenship is preferred. My client is not looking to take on sponsorship. 

If you're interested in this opportunity - please apply today and Heather will review your profile.