12:00pm start · 8-hour shift · Permanent full-time
This is a live transport operation in one of the most significant logistics investments in NSW in recent years - a brand-new, $70M cold chain facility in Sydney's west, part of a national refrigerated transport business operating 400+ vehicles across the country.
The business is growing fast - 80 to 100 new hires a year nationally, and this is a key operational role at the Sydney site.
The Role
From the moment your shift starts at 12:00pm, you're in it. This isn't a desk-based planning job - it's real-time decision-making in a live refrigerated transport environment. You'll be dispatching and allocating fleet resources, managing drivers through the shift, and handling breakdowns, route changes, and customer priorities as they come - all while keeping cold-chain integrity and service levels intact.
The hiring manager wants someone who earns driver trust, communicates clearly under pressure, and thrives when the plan changes.
What You'll Be Doing
- Dispatch and allocate trucks and subcontractors across daily delivery and pickup schedules
- Coordinate route changes, delays, and exceptions in real time via TMS and GPS fleet tracking
- Manage driver attendance, performance, and momentum throughout the shift
- Liaise with warehouse, operations, and customer service teams to keep freight moving
- Monitor refrigerated transport requirements and maintain cold-chain compliance
- Ensure adherence to Chain of Responsibility and fatigue management obligations
- Track DIFOT, vehicle utilisation, and cost per delivery; prepare handover notes for the afternoon team
- Experience in fleet allocation, dispatch, transport scheduling, or transport operations
- Exposure to refrigerated or temperature-controlled logistics - cold-chain knowledge is non-negotiable
- Comfortable managing drivers and influencing outcomes through communication and rapport
- Familiar with TMS platforms, GPS fleet tracking, or SAP
- Happy to start at 12:00pm and operate at pace in a high-volume, ever-changing environment
- Backgrounds in refrigerated transport, FMCG logistics, foodservice distribution, or freight dispatch are all relevant
You're high-energy, decisive, and a natural communicator. You don't wait to be told - you make the call, and bring people with you. You understand cold chain isn't just a preference, it's a compliance requirement, and you take that seriously.
