The Product Operations Coordinator will work closely with Product Managers and cross-functional partners to coordinate product initiatives, maintain key product information, support governance processes and help improve how we operate.
Responsibilities
- Coordinate product initiatives, customer communications, governance approvals, regulatory reviews and supporting documentation across multiple Product portfolios.
- Provide operational and administrative support to Product Managers across different portfolios, including planning activities, action logs, portfolio reporting and delivery support.
- Maintain accurate product information, documentation, operating procedures and internal repositories to support governance, knowledge management and consistency across platforms.
- Prepare recurring reports, operational dashboards and customer feedback summaries to support business monitoring, product insights and decision-making.
- Identify opportunities to improve operational processes and support enhancements that increase efficiency, consistency and control.
- 2+ years of experience in product marketing, operations, project coordination 0r a similar role.
- Highly organised and detail-oriented, with the ability to manage multiple priorities, maintain accuracy and support quality, governance and process compliance.
- Analytical, reporting and problem-solving skills, including the ability to interpret business data, prepare clear documentation and identify process improvements.
- Excellent written and verbal communication skills, with confidence collaborating across cross-functional teams and engaging a broad range of stakeholders.
- Proficiency with Microsoft Excel, PowerPoint and other Microsoft Office applications, with the ability to quickly learn new systems and internal processes.
- Experience in financial services or similar industry requiring a strong compliance mindset is advantageous but not essential.
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