We are seeking an experienced Quality Assurance Manager to lead a Victorian-based audit and assurance program within a large and complex Personal Injury business.
Reporting to the Head of Operational Risk – Personal Injury, you will lead a high-performing QA team and play a critical role in ensuring regulatory and contractual compliance while driving continuous improvement and strengthening operational risk management across the business.
This is a highly visible leadership role with strong stakeholder engagement across internal leadership teams and external partners.
Key Responsibilities
- Lead and develop a team of Quality Assurance professionals
- Manage the end-to-end audit and assurance program for the Victorian business
- Deliver independent, objective assurance and actionable insights to stakeholders
- Identify emerging operational risks and partner with Operations on remediation strategies
- Develop and enhance reporting, data analytics and performance metrics
- Oversee Health Check and Tier 1 assurance programs
- Collaborate with senior stakeholders including regulators and executive leadership
- Drive continuous improvement initiatives to enhance operational performance
- Ensure compliance with contractual, regulatory and internal control requirements
- Prepare and present monthly and quarterly reporting to senior leadership forums
You are a strong people leader with deep expertise in audit, assurance and the Victorian workers’ compensation scheme. You bring a commercial mindset, strong stakeholder influence and a passion for continuous improvement.
Essential Experience & Skills
- Minimum 5+ years’ experience in audit or quality assurance, including 3+ years in a leadership role
- Extensive knowledge of the Victorian Workers Compensation scheme
- Strong understanding of WorkSafe Agent contracts, including APA and Schedules B, C & G
- Proven people leadership experience with the ability to drive high performance
- Advanced analytical capability, including interpreting data and identifying performance trends
- Excellent report writing and communication skills
- Strong stakeholder engagement, influencing and negotiation skills
- Highly organised with strong attention to detail and problem-solving ability
- Experience within personal injury or WorkSafe/Agent environments
- Understanding of operational risk in a personal injury context
- Relevant tertiary or professional qualification (e.g. audit, risk, personal injury)
- High-impact leadership role with strong visibility across the business
- Opportunity to influence performance, risk outcomes and continuous improvement
- Collaborative and values-driven working environment
- Career growth and professional development opportunities
lruddy@sharpandcarter.com.au
0450 363 147
