The Opportunity:

Our client is a well-established Accounting and Financial Services firm seeking a polished and proactive Receptionist & Office Administrator to join their busy team. This role is ideal for someone who thrives in a professional client-facing environment and enjoys balancing reception, administration, and office coordination responsibilities. As the first point of contact for clients and visitors, you will play a key role in delivering an exceptional client experience while ensuring the smooth day-to-day operation of the office. Working closely with the Office Manager and wider team, you will be responsible for creating a welcoming and professional environment while supporting a variety of administrative functions.

Key Responsibilities:

• Meet and greet clients, visitors, and stakeholders professionally.
• Manage a busy front-of-house reception area.
• Answer and direct incoming calls via the 3CX phone system.
• Coordinate meeting room bookings, set-up, and pack-down.
• Organise refreshments and catering for meetings and events.
• Maintain office presentation, facilities, and communal areas.
• Manage office supplies and stock ordering, including weekly purchases.
• Support document management and workflow processes through FYI Docs.
• Assist with invoice follow-up, client correspondence, and general administration.
• Liaise with internal teams to ensure a seamless client experience.
• Provide ad hoc administrative support across the business as required.

About You:

• Previous experience in Reception, Front-of-House, Office Administration, or Client Services roles.
• Experience working within a professional services environment will be highly regarded.
• Strong communication and interpersonal skills with a customer-focused approach.
• Well-presented, polished, and professional in both appearance and manner.
• Highly organised with strong attention to detail.
• Ability to multitask and remain composed in a busy environment.
• Proactive, self-motivated, and able to use initiative.
• Strong Microsoft Office skills and confidence learning new systems.

What's In It For You?

• Opportunity to join a reputable and established professional services firm.
• Supportive and collaborative team environment.
• Varied role combining reception, administration, and office coordination.
• Modern office environment with strong team culture.
• Convenient Hawthorn East location close to train and tram services.
• Immediate start available with potential for extension beyond the initial assignment.