An exciting opportunity has become available to join a well-established and growing organisation as a Service Coordinator based in Dandenong. This is a dynamic, fast-paced role where no two days are the same. Acting as the central link between customers, technicians, and internal teams, you'll play a critical role in ensuring service operations run smoothly from initial enquiry through to job completion.
If you thrive in a busy environment, enjoy juggling multiple priorities, and take pride in delivering exceptional customer service, this is a fantastic opportunity to join a supportive team with a strong culture, long-term stability, and genuine career development opportunities.
The Role:
- Coordinating and scheduling daily service jobs for field technicians
- Managing inbound customer enquiries via phone and email
- Providing customers with job updates and accurate ETAs
- Liaising with technicians, suppliers and internal departments to ensure seamless service delivery
- Raising service jobs, purchase orders and invoices
- Coordinating parts, equipment and subcontractors as required
- Maintaining accurate customer and job information within the ERP/CRM system
- Resolving customer enquiries and scheduling issues efficiently
- Providing general administrative support to the wider service team
- Previous experience in a Service Coordinator, Service Administrator, Scheduler or Customer Service role
- Strong organisational and time management skills
- Excellent communication and stakeholder management abilities
- The ability to manage multiple priorities in a high-volume environment
- Experience using ERP or CRM systems (SAP, Pronto, Dynamics or similar is advantageous)
- Intermediate Microsoft Office skills and a high level of attention to detail
- Salary package of $70,000 - $80,000 + Super
- Immediate start available
- On-site parking
- Supportive team culture with excellent training
- Stable organisation offering long-term career opportunities
- Varied role where no two days are the same
