Service Desk Analyst

Job title : Service Desk Analyst
Location : Melbourne
Job type : Contract or Temp
Job reference : 1004704
IT Service Desk Analyst required for a FTC contract role. Successful individual swill assist in providing Level 1 & Level 2 support for a professional services environment. 

Role Scope
  • Provide support to users and solve IT related problems
  • Network infrastructure management
  • Answer calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalations. 
  • Assist and provide instruction on the basics of back-up and recovery of user disk files.
  • Install, configure and provide instruction on basics of using common office software tools.
  • Assist with VPN and Remote Access connections and troubleshooting.
  • Monitoring and maintaining computer systems and networks.
  • Assist in a wide range of IT related projects.
Skills & Experience
  • Recent experience gained in the legal or professional services industry is essential
  • Advanced knowledge and work experience of the Microsoft suite
  • Hands-on experience troubleshooting support issues.
  • Experience with Office 365 Admin, Windows 10, Remote Desktop.
  • Experience supporting and setting up Desktop / Laptop Hardware.
  • Ability to provide and Improve employee training and documentation.
  • Strong oral, listening and written communication skills with the ability to communicate effectively over the phone.
  • Effectively interpret customer phone requests and respond promptly and appropriately
How to Apply
Please apply via the link below and we will get back to you ASAP. This is an immediate start.