Role Scope
- Provide support to users and solve IT related problems
- Network infrastructure management
- Answer calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalations.
- Assist and provide instruction on the basics of back-up and recovery of user disk files.
- Install, configure and provide instruction on basics of using common office software tools.
- Assist with VPN and Remote Access connections and troubleshooting.
- Monitoring and maintaining computer systems and networks.
- Assist in a wide range of IT related projects.
- Recent experience gained in the legal or professional services industry is essential
- Advanced knowledge and work experience of the Microsoft suite
- Hands-on experience troubleshooting support issues.
- Experience with Office 365 Admin, Windows 10, Remote Desktop.
- Experience supporting and setting up Desktop / Laptop Hardware.
- Ability to provide and Improve employee training and documentation.
- Strong oral, listening and written communication skills with the ability to communicate effectively over the phone.
- Effectively interpret customer phone requests and respond promptly and appropriately
Please apply via the link below and we will get back to you ASAP. This is an immediate start.