About the role
Reporting to the Supply Chain Manager, your role will be to coordinate the shipping & purchasing responsibilities including customer service, ordering, and purchase ordering management. The ideal candidate will provide a high level of customer service, and will have the opportunity to develop positive relationships with key internal and external shareholders. You will have a high level of initiative, attention to detail, and be able to handle multiple tasks effectively.
Responsibilities
Working in a supportive and progressive Operations team environment, your role will be to:
- Assist and resolve customer and supplier queries and complaints
- Manage and respond to emails
- Coordinating management & checking of shipping documents.
- Providing regular updates on purchasing and shipment enquiries
- Management of container ETA
- Track and trace container delays and new expected shipment dates
- Process orders and ensure all details and data is entered onto internal systems
- Prepare sales reports and updates for management
- Liaise with key internal and external stakeholders
Our client is looking for a motivated candidate with previous experience in a logistics or shipping assistant position. Successful applicants will be outcome focused and have excellent administration and communication skills. Other skills and experience required are;
- Ability to handle a high volume of incoming calls
- The confidence to handle complaints and difficult calls
- Experience within a collaborative and outcome focused role.
- Previous experience handling and prioritising customer enquiries
- Experience working within a fast paced environment
- Strong administration skills
- Outcome focused
About the client
Our client is a true market leader within the Manufacturing space. Located in Melbourne’s Northern Suburbs, this organisation is looking for an experienced and friendly customer focused professional to join a dynamic team culture on a permanent basis! You will be motivated and caring, and keen to join a team environment where you can contribute to the success of the business.
To apply please follow the link below or for a confidential discussion please phone Holly Isherwood on 0459 699 108.