About the role

My client are a leading fashion retailer known for its trendsetting collections, exceptional customer service, and commitment to excellence. With a strong presence in New South Wales (NSW) and the Australian Capital Territory (ACT), we are dedicated to providing our customers with the latest fashion trends and unparalleled shopping experiences.

Duties

We are seeking a dynamic and experienced Area Manager to oversee the operations in New South Wales (NSW) and the Australian Capital Territory (ACT). The Area Manager will be responsible for managing multiple retail stores, concessions, and a flagship store, driving sales, and ensuring the overall success of the business in the region. This role requires a strategic leader with a passion for fashion, a strong business acumen, and exceptional people management skills.

Skills & Experience

1. Leadership and People Management:
   
   • Provide leadership, guidance, and support to store managers and their teams to ensure alignment with company objectives and standards.
   • Recruit, train, develop, and mentor store staff to foster a culture of excellence, teamwork, and customer service excellence.
   • Conduct regular performance evaluations, set performance goals, and provide constructive feedback to drive continuous improvement.
2. Operational Excellence:
   
   • Oversee the day-to-day operations of multiple retail stores, concessions, and a flagship store, ensuring compliance with company policies, procedures, and standards.
   • Monitor sales performance, analyze key performance indicators (KPIs), and develop action plans to achieve sales targets and maximize profitability, especially with key clients. 
   • Implement effective inventory management practices to optimize stock levels, minimize shrinkage, and ensure product availability.
3. Customer Experience:
   
   • Champion a customer-centric approach by delivering exceptional service and creating memorable shopping experiences for customers.
   • Stay informed about market trends, customer preferences, and competitor activities to identify opportunities for business growth and differentiation.
4. Financial Management:
   
   • Develop and manage budgets, forecasts, and financial reports for the region, ensuring financial objectives are met and expenses are controlled.
   • Analyze sales data, trends, and performance metrics to identify areas for improvement and drive revenue growth.

Qualifications:

• Proven experience in retail management, with a minimum of [X] years of experience in a similar role.
• Strong leadership and people management skills, with the ability to motivate and inspire teams to achieve goals.
• Excellent communication, negotiation, and interpersonal skills.
• Solid understanding of retail operations, sales techniques, and customer service principles.
• Strategic thinker with the ability to analyze data, make informed decisions, and drive results.
• Passion for fashion, trends, and the retail industry.
• Flexibility to travel within the region as needed.

About the company

Really inclusive business with a passion for growing, improving and working together to create success. 

How to Apply

Please apply with an up to date CV and Lyndsay will be in touch.