Delivering people-focused solutions

About the role   In this role, you will manage and resolve Customer Complaints and warranty inquires in a timely manner as well as providing exceptional follow-through. With your strong relationship skills, you will be confident to liaise with key internal stakeholders and work collaboratively to get the problem solved. This a fast-paced role, where you will be excited by the challenge and want to make a positive impact to this business strong brand and fantastic reputation in the market.This role is an exciting 3-month contract with the view of extension or permanent.ResponsibilitiesWorking as part of a collaborative Customer Service environment, your responsibilities will include but not be limited to; Answering and responding to all escalated calls Managing and responding to escalated emails and social media posts Updating and maintaining internal databases Liaising with key internal and external stakeholders Keeping the customer informed and always keeping them in the loop so they know what is going on Providing administrative support to the wider team Ad hoc duties as required Skills and ExperienceOur client is looking for a candidate with previous experience in a Customer Service position with specific experience handling and resolving complaints and someone that is ideally outcome-focused and has excellent administration and communication skills. Other skills and experience that are required are;   Ability to handle a high volume of incoming calls The confidence to handle complaints and difficult calls  Minimum of five years' experience within a phone-based customer service role. Experience within a collaborative and outcome-focused role. Previous experience handling and prioritising customer enquirers Understanding the importance of quality and efficiency  Experience working within a fast-paced environment Strong administration skills Outcome focused About the clientA Leading tool wholesaler, our client is a true leader within their field. They are looking to appoint a Customer Service Professional to join their Complaints team. Offering an exceptional family-orientated company culture as well as the opportunity to progress through the business with continuous training and developments and internal promotions, this is a truly fantastic business and somewhere that will allow you to thrive with a supportive management team.

The RoleReporting to the General Manager Commercial, this role is responsible for providing strategic, commercial and financial leadership to the business in respect of financial planning and analysis activities and the support of operational decision making. The role will include but not be limited to:  Drive the annual budgeting process and monthly forecasting process Provide insightful analysis and advice to identify areas of opportunity for revenue growth, cost containment and process improvement. Determine the underlying profitability of the different categories of the business (i.e. Gaming, Hotel, F&B, etc.) through activity based costing and other evaluation methods and provide recommendations to drive business improvements Develop and maintain financial models to support decision making Prepare presentations including business cases, summarising financial performance / financial analysis, etc. Undertake research and analysis to identify/explain market trends, industry dynamics, customer trends, impact of competitors and new market opportunities Identify key drivers impacting financial performance Build and maintain relationships with key stakeholders Support capital expenditure business cases and monitoring The CompanyDelaware North Companies Australia is a market leader in the hospitality industry with a portfolio spanning: sporting stadiums, airports & transport, leisure & entertainment, resorts, remote services and gaming venues across Australia and New ZealandThe Successful CandidateThe successful candidate will identify business improvement opportunities, and in partnership with the General Manager develop strategies for growth and innovation. You will ideally be:  CA / CPA qualified Minimum 10+ years’ post qualified experience in accounting/finance, including leadership experience Minimum of 3 years in a decision making capacity in a business environment Excellent written and communication skills A sound understanding of finance and general business practices How to Apply If the role is of interest to you, please follow appropriate links. Please contact David Petrou if you have any questions.

The RoleReporting to the General Manager Commercial, this role is responsible for providing strategic, commercial and financial leadership to the business in respect of financial planning and analysis activities and the support of operational decision making. The role will include but not be limited to:  Drive the annual budgeting process and monthly forecasting process Provide insightful analysis and advice to identify areas of opportunity for revenue growth, cost containment and process improvement. Determine the underlying profitability of the different categories of the business (i.e. Gaming, Hotel, F&B, etc.) through activity based costing and other evaluation methods and provide recommendations to drive business improvements Develop and maintain financial models to support decision making Prepare presentations including business cases, summarising financial performance / financial analysis, etc. Undertake research and analysis to identify/explain market trends, industry dynamics, customer trends, impact of competitors and new market opportunities Identify key drivers impacting financial performance Build and maintain relationships with key stakeholders Support capital expenditure business cases and monitoring The CompanyDelaware North Companies Australia is a market leader in the hospitality industry with a portfolio spanning: sporting stadiums, airports & transport, leisure & entertainment, resorts, remote services and gaming venues across Australia and New ZealandThe Successful CandidateThe successful candidate will identify business improvement opportunities, and in partnership with the General Manager develop strategies for growth and innovation. You will ideally be:  CA / CPA qualified Minimum 10+ years’ post qualified experience in accounting/finance, including leadership experience Minimum of 3 years in a decision making capacity in a business environment Excellent written and communication skills A sound understanding of finance and general business practices How to Apply If the role is of interest to you, please follow appropriate links. Please contact David Petrou if you have any questions.

The RoleReporting to the General Manager Commercial, this role is responsible for providing strategic, commercial and financial leadership to the business in respect of financial planning and analysis activities and the support of operational decision making. The role will include but not be limited to:  Drive the annual budgeting process and monthly forecasting process Provide insightful analysis and advice to identify areas of opportunity for revenue growth, cost containment and process improvement. Determine the underlying profitability of the different categories of the business (i.e. Gaming, Hotel, F&B, etc.) through activity based costing and other evaluation methods and provide recommendations to drive business improvements Develop and maintain financial models to support decision making Prepare presentations including business cases, summarising financial performance / financial analysis, etc. Undertake research and analysis to identify/explain market trends, industry dynamics, customer trends, impact of competitors and new market opportunities Identify key drivers impacting financial performance Build and maintain relationships with key stakeholders Support capital expenditure business cases and monitoring The CompanyDelaware North Companies Australia is a market leader in the hospitality industry with a portfolio spanning: sporting stadiums, airports & transport, leisure & entertainment, resorts, remote services and gaming venues across Australia and New ZealandThe Successful CandidateThe successful candidate will identify business improvement opportunities, and in partnership with the General Manager develop strategies for growth and innovation. You will ideally be:  CA / CPA qualified Minimum 10+ years’ post qualified experience in accounting/finance, including leadership experience Minimum of 3 years in a decision making capacity in a business environment Excellent written and communication skills A sound understanding of finance and general business practices How to Apply If the role is of interest to you, please follow appropriate links. Please contact David Petrou if you have any questions.

The RoleReporting to the General Manager Commercial, this role is responsible for providing strategic, commercial and financial leadership to the business in respect of financial planning and analysis activities and the support of operational decision making. The role will include but not be limited to:  Drive the annual budgeting process and monthly forecasting process Provide insightful analysis and advice to identify areas of opportunity for revenue growth, cost containment and process improvement. Determine the underlying profitability of the different categories of the business (i.e. Gaming, Hotel, F&B, etc.) through activity based costing and other evaluation methods and provide recommendations to drive business improvements Develop and maintain financial models to support decision making Prepare presentations including business cases, summarising financial performance / financial analysis, etc. Undertake research and analysis to identify/explain market trends, industry dynamics, customer trends, impact of competitors and new market opportunities Identify key drivers impacting financial performance Build and maintain relationships with key stakeholders Support capital expenditure business cases and monitoring The CompanyDelaware North Companies Australia is a market leader in the hospitality industry with a portfolio spanning: sporting stadiums, airports & transport, leisure & entertainment, resorts, remote services and gaming venues across Australia and New ZealandThe Successful CandidateThe successful candidate will identify business improvement opportunities, and in partnership with the General Manager develop strategies for growth and innovation. You will ideally be:  CA / CPA qualified Minimum 10+ years’ post qualified experience in accounting/finance, including leadership experience Minimum of 3 years in a decision making capacity in a business environment Excellent written and communication skills A sound understanding of finance and general business practices How to Apply If the role is of interest to you, please follow appropriate links. Please contact David Petrou if you have any questions.

The RoleReporting to the General Manager Commercial, this role is responsible for providing strategic, commercial and financial leadership to the business in respect of financial planning and analysis activities and the support of operational decision making. The role will include but not be limited to:  Drive the annual budgeting process and monthly forecasting process Provide insightful analysis and advice to identify areas of opportunity for revenue growth, cost containment and process improvement. Determine the underlying profitability of the different categories of the business (i.e. Gaming, Hotel, F&B, etc.) through activity based costing and other evaluation methods and provide recommendations to drive business improvements Develop and maintain financial models to support decision making Prepare presentations including business cases, summarising financial performance / financial analysis, etc. Undertake research and analysis to identify/explain market trends, industry dynamics, customer trends, impact of competitors and new market opportunities Identify key drivers impacting financial performance Build and maintain relationships with key stakeholders Support capital expenditure business cases and monitoring The CompanyDelaware North Companies Australia is a market leader in the hospitality industry with a portfolio spanning: sporting stadiums, airports & transport, leisure & entertainment, resorts, remote services and gaming venues across Australia and New ZealandThe Successful CandidateThe successful candidate will identify business improvement opportunities, and in partnership with the General Manager develop strategies for growth and innovation. You will ideally be:  CA / CPA qualified Minimum 10+ years’ post qualified experience in accounting/finance, including leadership experience Minimum of 3 years in a decision making capacity in a business environment Excellent written and communication skills A sound understanding of finance and general business practices How to Apply If the role is of interest to you, please follow appropriate links. Please contact David Petrou if you have any questions.

The Client Our client is a large national organisation with a respected and well developed client base. Due to recent business growth, an opportunity has opened for an experienced Accounts Payable Officer to join their team in a permanent full time position.  The Role The Accounts Payable Officer is responsible for the end to end function of Accounts Payable and provides assistant to the Accounting support team when necessary.   Responsibilities Reporting directly into the Finance Manager, and working in a lean finance team, your daily tasks will include;Accounts Payable Enter invoices for Company stores and Head Office into Pronto ERP and ensure purchase order processes is followed Reconcile and enter company credit cards and employee expenses Obtain payment approvals Create payments on a timely basis Ensure accurate sub- ledger reporting and sub-ledger reconciles with General Ledger Bank Reconciliations Assist with bank reconciliations on a weekly and monthly basis Create cash transfers to ensure funds are adequate to cover upcoming commitments Assist with reconciliation and weekly payments Providing assistant in Accounts Receivable Assist with calculation and processing of supplier rebate invoicing Create adhoc Accounts Receivable invoices and intercompany invoicing Skills and Experience Prior experience in an Accounts Payable position Intermediate skills in Excel Ability to work proficiently in a high volume environment Experience working in a fast paced environment  End to End skillset Team player mentality ApplyTo apply please click on the link and follow the prompts. Alternatively please contact Candace Page via email Cpage@sharpandcarter.com.au** Do not call consultants on weekends.

Our client is an internationally renowned FMCG organisation who continues to gain market share across the globe. They are currently embarking on an exciting period of growth and are now looking to add a high calibre Finance Analyst to the team. ResponsibilitiesReporting to the CFO, you will be responsible for providing commercial expertise to the business with a focus on strategic planning, analysis, pricing and business partnering. More specifically, your role will include: Partner with key business stakeholders to understand their informational needs and create financial and operational dashboards that are intuitive to use and support key business decisions  Support in monthly and mid-month business performance forecasting Play an active role in monthly Management Business Review and Supply Team Meetings ·Identification of opportunity realisation and risk mitigation  In-month understanding of key changes vs forecast and timely communication of changes to management team · Support in monthly and mid-month business performance forecasting Preparation of annual budget deliverables including board and executive team deliverables and presentations, and consolidation of group profit and loss Assist in provision of inputs for Strategic Planning The successful applicant CA/CPA qualified you will be a commercially astute business leader who has demonstrated success within broad, strategically focused roles with an expertise in pricing. You will have a proven track record of business partnering with senior executives and have the ability to effectively communicate financial data to operations. Experience in an FMCG or similar global consumer product environment is highly advantageous. CultureA high performance culture and fun, inclusive environment with a high focus on developing and progressing their people.To apply online, please click on the appropriate link below. Alternatively, contact Will Nichols at wnichols@sharpandcarter.com.au

This group are a leading boutique apartment and commercial builder that deliver projects up to $20 mil. They have recently won a high end apartment project in Camberwell, consisting of nine apartments and a basement and need a Site Manager.Reporting to a Project Manager you will be responsible for managing the construction program and ensuring that key milestones are met. You will supervise all onsite activity and ensure all company safety standards are met. You will work through any design and constructability issues with design consultants and the Project Manager. You ideally have delivered boutique apartment or commercial new build projects and can execute high quality finishes. Please call James Wagner on 0497046799 to learn more about the company and role.

Job Security in a permanent role | $75,000 + Super Located close to home in Truganina with onsite parking. Diverse role completing Payroll and Finance duties. About the company Our client is a market leading organisation in their industry, offering an exciting opportunity to work within a supportive and collaborative team environment. This organisation is going through exciting growth period with plans to only keep growing in the nearby future. Duties Reporting directly to the Financial Manager your role will comprise facets of Payroll, Accounts Payable and Receivable. Your responsibilities will include, but not be limited to:    Processing payroll for 100+ employees Accounts Payable duties Accounts Receivable duties Assist with various finance tasks Reporting duties where required Have excellent relationship skill to manage relationships with both internal and external stakeholders. The successful applicant: Our client is ideally looking for someone with a minimum three years end to end payroll experience. You will be an energetic & passionate worker who enjoys learning new skills and assisting the broader finance team when required. Additionally, you will have excellent verbal and written communication, with an excellent ability to multi-task.    Benefits Attractive Salary | $75,000 + Super Work in a supportive and close-knit team environment Onsite parking Cut down your commute time, working close to home in Truganina Job security with a permanent role How to Apply To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ryan McNaughton at rmcnaughton@sharpandcarter.com.au

About the RoleReporting to the CRM manager, you will be working in a fast paced and dynamic environment on behalf of one of the country's most recognised and digitally progressive retailers.  As Email Marketing & CRM/Automation Specialist you will help drive the CRM & Loyalty Strategy by growing sessions to websites and focusing on EDM channel & CRM initiatives.Duties  Successfully set up & deploy EDM campaigns with Salesforce Marketing Cloud. A/B testing of subject lines and content to identify learnings and opportunities to maximise results Successfully build and test customer journeys & automated emails. Analyse data and prepare reports on each EDM to provide recommendations and suggestions for future EDMs Track performance of new CRM initiatives, including new journeys and A/B testing Report on data errors and escalate potential issues. Skills and Experience Tertiary qualifications in relevant discipline 3+ years experience in a similar commercially focused role across email marketing or CRM Experience with Marketing Automation software Familiarity with content management systems (CMS) Experience with A/B testing Benefits A fantastic culture of hard working, creatively minded people who are passionate about the brand story and take ownership of its growth and success.  A place where you can make a difference every day Be part of this exciting journey and join a Global Brand with a strong presence in Australia Competitive salary and other benefits such as their yearly bash/conference Genuine career progression opportunities with continuous learning and development programs in place About the companyOur client places a high value in treating people right and living their values everyday and their success is centered around their high performing culture. You will join a forward thinking and digitally progressive business that will allow you to grow your career with numerous examples within the team of members being progressed and developed internally.How to ApplyClick APPLY or email your CV to mbarry@sharpandcarter.com.au

About the roleReporting to the Finance Manager of a supporting and dynamic Manufacturing business, you will be Front Of House area and is responsible for creating a unique and positive first impression for all visitors to the business. You will be responsible for handling calls and queries, welcoming guests, and varied Administration support to assist a fast-paced team who take a lot of pride in what they do. You will be exposed to all areas of the business and be a people-person who enjoys developing relationships, with the aim to support and help others. This role is exciting and varied, and offers future career progression opportunities. If you are seeking a supportive and social workplace where no two days will be the same, then this could be the role for you!ResponsibilitiesYou will be the face of the business and will play a pivotal role in its success and interactions with key stakeholders. Key responsibilities include but are not limited to; Director of first impressions in creating a welcoming Office area, greeting all guests, managing meeting rooms and board rooms Answering and responding to all calls and queries Updating and maintaining internal databases and spreadsheets Taking bookings and passing on messages Ordering all office supplies and stationery Preparing all reception documents as well as ad hoc reporting Finance administration, processing invoices and purchase orders Printing, filing and scanning Skills / ExperienceYou will have 2 – 3+ years’ experience in a similar role gained in a Professional/Corporate Environment. Other necessary key skills/experience include; Excellent communication skills with diverse stakeholders, both written and verbal Previous experience in a Receptionist/Administration role in a corporate environment Previous experience in property or construction will be highly regarded but is not essential Technically proficient in Microsoft Office and other computer systems Autonomous and motivated approach to work with the attitude that no task is too big or too small Team-player with a positive and social disposition About the clientOur client is conveniently located in Melbourne's Eastern Suburbs, they are a leading Manufacturing business that have a great reputation for putting their employees first. They have a varied and exciting Reception position available for a talented and motivated administrator who is excited to join a like-minded workplace environment and align their skill set with their future career goals and love for the Administration space.To apply please follow the link below or for a confidential discussion please contact Zoe Raphael - zraphael@sharpandcarter.com.au