Join Our Team as a Client Services Support Officer!
Are you ready to be part of a dynamic and supportive team? Our client values collaboration, trust, and excellence. We are looking for a Client Services Support Officer to join our engaged and vibrant team, dedicated to providing outstanding service to our clients and internal teams.
Are you ready to be part of a dynamic and supportive team? Our client values collaboration, trust, and excellence. We are looking for a Client Services Support Officer to join our engaged and vibrant team, dedicated to providing outstanding service to our clients and internal teams.
Job Summary As a Client Services Support Officer, you will play a crucial role in supporting the Client Services and Planning teams, as well as external clients. You will ensure tasks are executed accurately and promptly, fostering a collaborative and trustworthy environment.
Key Responsibilities
Apply now and take the next step in your career.
- Document Management: Assist in printing, posting, and maintaining both physical and digital records. Ensure documents are properly filed, stored, and easily accessible.
- Timely Task Completion: Complete allocated tasks accurately and within required timelines, adhering to standards and SLAs.
- Customer Service Excellence: Provide exceptional customer service, interact with customers, handle inquiries, and effectively manage complaints.
- Team Collaboration: Contribute constructively to team meetings, aiming to provide outstanding service to all teams and clients.
- Risk Identification: Proactively identify risks and issues, escalating them appropriately to the Team Leader.
- Continuous Improvement: Identify opportunities to enhance processes and improve productivity, contributing to a culture of continuous improvement.
- Foster Team Environment: Promote trust, open communication, creative thinking, and cohesive team effort.
- Operational Support: Support other team members as needed, ensuring smooth operations.
- Experience: Prior customer service or administration experience
- Attention to Detail: High attention to detail and accuracy.
- Technical Skills: Intermediate to advanced skills in Microsoft Office.
- Customer Service: Exceptional customer service skills.
- Communication: Excellent oral, written, and interpersonal skills.
- Banking Experience: Experience with online banking is a plus.
- Engaged and Collaborative Team: Work with a team that values collaboration and trust.
- Professional Growth: Opportunities for continuous learning and development.
- Positive Work Environment: Be part of a team that promotes open communication and creative thinking.
Apply now and take the next step in your career.