Collections Officer

Job title : Collections Officer
Location : Melbourne
Job type : Permanent or Full Time
Job reference : 1300959
About the role 

Our client is seeking an energetic and professional Collections Officer with leadership and growth aspirations to join the Finance Team. The ideal candidate will have a high level of organisation, initiative and attention to detail. This role will allow professional development and career progression, and is perfect for a driven Collections Officer or Accounts Receivable Officer who is keen to move into a global and thriving business. 


This role sits in an important area of the organisation, working with a successful team of interesting and intelligent people. Reporting to the Finance Manager, your role would involve:
  • Collecting payments
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
  • Verify discrepancies by and resolve clients’ billing issues
  • Generate financial statements and reports detailing accounts receivable status
  • Setting up payment plans for customers and ensuring compliance with agreed plan
  • Assisting with end of month reporting related to Accounts Receivable
  • Customer record maintenance in Xero
  • Answering general customer payment enquiries & Resolving payment disputes
  • Liaising with debt collectors regarding uncollectable amounts and following case through to closure stage
  • Ad hoc duties as required

Skills / Experience

  • Experience working in a similar position in a Professional environment is essential
  • Computer literate to intermediate level including (MS office suite & internet)
  • Excellent telephone manner, communication skills and customer service
  • Ability to work within a high volume, team environment
  • Discretion in relation to confidential information
  • Good written communication skills
  • Demonstrated ability to take initiative in problem solving and in exercising judgement
  • Self-directed attitude and the willingness to learn and grow your skills across a number of key business areas

About the client

Located in Melbourne's South-East Suburbs, our client has a strong global presence across 100 countries. They pride themselves on innovation and excellence and boast a collaborative, high-performing team environment. This permanent role requires a motivated and capable individual who is keen to positively contribute to a fantastic business.

To apply please follow the link below or for a confidential discussion please contact Sam Bearham-Jones via email at