Highly reputable NFP business with humble and earnest values have an exciting opportunity available for an experienced Customer Care Manager to join their team. As the SME, you will focus on improving the overall customer care experience.
The Position
- Review & report on all data analytics and trends on customer feedback
- Identify business improvement and learning & development opportunities
- Design the framework and implement a complaints handling process
- Coach and provide training & support to key stakeholders
- Ensure established processes meet company standards and compliance
- Support management team and establish a new CRM
- Travel across multiple sites within NSW therefore must have access to own car
- Previous experience in Customer Care Manager or similar role performing the above duties
- Previous process improvement and commercial transformation experience in a regulated environment
- Advances MS Office skills; Excel, Word & PowerPoint
- Strong CRM systems experience & technologically savvy
- Ability to develop strong relationships with key stakeholders
- Strong work ethic and excellent problem-solving skills
- Full-time salary package of $130k including super + company benefits
- Reimbursement of travel expenses
- Reputable business with great company culture
- Partner with a highly skilled leadership team
- Ability to commence ASAP
