Customer Experience Specialist

Job title : Customer Experience Specialist
Location : Victoria
Job type : Permanent or Full Time
Job reference : 1367633324
About the role 

We are looking for friendly and professional Customer Service Officer to join a fun customer service team in Mentone. You will be helping with inbound calls relating to purchase orders, requests and general enquiries. You will be a strong communicator with a passion for people and team collaboration. An excellent role that offers hybrid working arrangements. 


Your responsibilities will include, but are not limited to:
  • Answer inbound calls and emails from multiple clients 
  • Customer retention and dealing with enquiries and requests 
  • Updating a spreadsheets as well as the CRM
  • Providing basic technical support 
  • General administration duties
  • Other ad-hoc tasks as directed
Skills / Experience

Experience working in a similar Customer Service position, as well as:
  • Excellent verbal communication skills and customer service skills
  • A good understanding of basic technology and computers
  • Enthusiastic, professional and proactive approach to work 
  • Ability to work within a high volume, team environment
  • Demonstrated ability to take initiative in problem solving
  • This is an office based role, however retail and hospitality experience can also be beneficial. 
About our Client 

Based in Melbourne's South Eastern suburbs, this organisation is a true leader within their field. A well known leader in the FMCG space with excellent career progression opportunities and perks. This full time permanent role requires  an individual that will bring a "can do" attitude to a fast pace, supportive and dynamic team environment. 
To apply please follow the link below or for a confidential discussion please phone Georgia Campbell on 0423 225 867