Customer Service Consultant

Job title : Customer Service Consultant
Location : New South Wales
Job type : Permanent or Full Time
Job reference : 1486236
Our client is one of Australia’s largest producers of high-quality foods. They are a household name featured in Australia wide supermarkets and retailers. In this business direct to consumer role you will liaise with internal and external stakeholders and assist with administrative tasks to ensure customer satisfaction and aid in company growth.
The role:
  • Handling Inbound and outbound calls and providing excellent customer service
  • Completing administrative after call tasks such as generating quotes and setting up accounts
  • Managing chat-based enquiries though email and website channel
  • Using HubSpot CRM and other NDIS based software platforms
  • Collaborating with internal stakeholders such as sales and dispatch teams on behalf of customers
About you:
  • Experience in phone-based customer service, admin, or a similar role.
  • Great communication, time management, and problem-solving skills
  • Compassionate, solutions focused and empathetic towards vulnerable customers.
  • Comfortable speaking with people with disabilities or chronic conditions.
  • Excellent phone manner and strong interpersonal skills
What’s in it for you?
  • Work with a leading Aussie brand in an exciting period of growth
  • Hybrid and flexible work model with no weekend work required
  • Internal Progression opportunities and professional development on offer
  • Product discounts and food samples available
  • Diverse, collaborative, and supportive team
 If this sounds like the next role for you please APPLY NOW!