Customer Service Consultant

Job title : Customer Service Consultant
Location : Victoria
Job type : Permanent or Full Time
Contact name : Kellie Chehade
Job reference : 1486300
About the role 

Reporting to the Customer Service Manager, your role will be to handle all inbound customer-related enquiries. The ideal candidate will provide a high level of customer service, and will have the opportunity to develop positive relationships with key internal and external shareholders. You will have a high level of initiative and attention to detail, and be able to handle multiple tasks effectively. This role is all about having the right attitude to help others and be a valued part of the team. 


Working in a supportive and progressive Customer Service team environment, your role will be to:
  • Answer incoming calls in a timely and efficient manner
  • Assist and resolve customer queries and complaints 
  • Manage and respond to emails
  • Process orders and ensure all details and data is entered onto internal systems
  • Advise customers of products and recognize recommendations for them
  • Assist other teams as required
  • Prepare sales reports and updates for management
  • Update and maintain internal databases
  • Liaise with key internal and external stakeholders 
Skills / Experience

Our client is looking for a motivated candidate with previous experience in a Customer Service/Administration-related position gained in a corporate setting. Successful applicants will be outcome-focused and have excellent administration and communication skills. Other skills and experience required are;
  • Ability to handle a high volume of incoming calls
  • The confidence to handle complaints and difficult calls 
  • Experience working within a corporate or office-based environment 
  • Experience within a collaborative and outcome-focused role.
  • Previous experience handling and prioritizing customer inquiries
  • Experience working within a fast-paced environment
  • Strong administration skills
  • Outcome focused
About the client

Our client is a well-known Education Membership firm, located in Melbourne CBD. They are a dynamic and progressive organisation looking for a Customer Service Administrator who can consistently deliver excellent service and go above and beyond.

If this role sounds like the role for you please APPLY NOW!