An exciting opportunity exists for an enthusiastic individual who is looking to join a dynamic and highly successful organisation based in Western Sydney. This is a customer facing role which will involve handling inbound and outbound calls to effectively offer excellent customer service, drive revenue collections and reduce outstanding debt.
The responsibilities:
Reporting to the Credit Manager, your responsibilities include (but not limited to) the following:
- Handling inbound and outbound customer calls in relation to the collection of overdue accounts, payment plans and general customer enquries
- Managing customer enquries via emails
- Maintaining customer relations and delivering excellent customer service
- Arranging payment plans with customers
- Database management
- Referring debts appropriately to third party agencies
- Escalating/referring matters to the relevant teams within the company
The successful applicant:
- Ideally have experience within a customer service or credit role (call centre environment experience will be highly regarded).
- Excellent verbal and written communication skills.
- A positive, bubbly personality
- A keen learner
- Strong organisational and time management skills
- A team player
Additional benefits:
- Highly attractive salary.
- Fun and driven working environment
- Social team- e.g. team lunches, open-office + collaborative environment.
- Parking onsite
- Career progression opportunities
