The Company:
My client is a growing, family-owned agricultural machinery importer and wholesaler. 
They work with numerous organisations to offer a variety of farming solutions to their customers as opposed to making one brand fit all circumstances. 

The Role: 
Currently they have an office set up in Melbourne and are looking at expanding the team and bringing on a help desk support analyst to provide front line level 1 support for problem determination, resolution and escalation.
You will be the first point of contact via phone calls, emails and tickets. 
Enjoy autonomy and influence in this new role, based in our well-equipped, parking-friendly, accessible Altona offices.
You have the opportunity to be a conduit between business users and resources to ensure a high level of reliability of business systems and infrastructure.

Your responsibilities include:

• Ensures customer satisfaction by providing prompt effective service both in person and remotely in a courteous and professional manner;
• Ensures the Helpdesk ticketing system is used to manage requests and problems.
• Monitor calls being managed by IT support, takes ownership to expedite resolutions and expedites calls as required;
• Is comfortable working with all staff;
• Is able to monitor the security and integrity of the core network and applications.
• Works with business managers to ensure the seamless transition of new users and exiting users on the network.
• Key systems supported include: Windows desktop, network support Australia, iDeal CRM, Pronto ERP and telephony.

Your Key Skills & Experience:

• Proven experience supporting an MS Stack, including O365, sharepoint, Exchange, Dynamics & more. 
• Is proactive at addressing issues, working within the IT standards and assisting others.
• Is responsive to customer requests and has the ability to prioritize requests, in order of importance, as they arise;
• Is proactive with customers and follows up where necessary without prompting;
• Hunger to learn and adapt to new technologies
• Excellent communication skills - both written & verbal.
• Meets company values