The role:
- Team Management: Lead and manage a team of Logistics Coordinators, providing guidance, direction, and support to ensure the timely, accurate, and high-quality delivery of logistics services.
- End-to-End Process Management: Take ownership of the entire logistics process, from pre-shipment to post-shipment activities, ensuring accuracy, efficiency, and timely delivery of goods.
- Documentation Management: Create, maintain, and complete all necessary paperwork and commercial documents required for shipments, including but not limited to shipment requests, AWBs, BOLs, commercial invoices, and special instructions.
- Freight Booking and Coordination: Handle freight booking procedures, liaising with forwarders or shipping lines, and coordinating the collection of products with freight forwarders or brokers.
- Customer Service: Maintain regular communication with customers, providing updates on vessel booking details, shipment status, and resolving any issues or complaints promptly.
- Financial Administration: Assist in checking and coding invoices for services, ensuring accuracy, and passing them on to the Accounts team for processing.
- Operational Support: Provide operational and administrative support to the operations team, including processing local customer orders for the Local food services team.
- Team Leadership and Collaboration: Lead and motivate the logistics team, fostering a collaborative and supportive work environment. Provide guidance, training, and mentorship to team members to enhance their performance and skills.
- Support to Global Trade Team: Work closely with the Global Trade team to ensure seamless coordination and delivery of all elements of trade logistics, supporting the team in delivering exceptional service to trade customers.
- Experience: Minimum of 3 years of experience in a similar international logistics role, demonstrating a solid understanding of logistics processes and procedures.
- Technical Skills: Proficiency in Microsoft Excel, Word, and Outlook is essential. Experience with custom-designed software for raising export documents is preferred.
- Documentation Expertise: Strong ability to produce and manage commercial documents accurately and efficiently.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with internal teams, external stakeholders, and customers.
- Customer Focus: Demonstrated capability to identify and meet customer needs, providing exceptional service and support.
- Attention to Detail: Exceptional attention to detail, ensuring accuracy in documentation and processes.
- Problem-Solving Skills: Proven ability to identify issues, analyze problems, and implement effective solutions in a fast-paced environment.
- Autonomous and Team Player: Self-motivated with a proactive attitude, capable of working autonomously while also collaborating effectively within a team environment.
To apply online, please click on the apply function. Alternatively, for a confidential discussion, please contact Julia on 0426 201 406 or jliow@sharpandcarter.com.au
